Job Description

Key Responsibilities: * Receive and review insurance claims, including property damage, liability, and personal injury claims, to determine coverage and eligibility.

• Conduct thorough investigations into the circumstances surrounding each claim, gathering relevant information, documents, and evidence.
• Evaluate claim documentation, policy terms, and legal regulations to determine the validity of claims and assess liability.
• Communicate with claimants, policyholders, witnesses, and other relevant parties to obtain additional information and clarify details of the claim.
• Provide clear and accurate explanations of coverage, claim decisions, and settlement options to claimants and policyholders.
• Process claims payments, settlements, and reserves in accordance with company policies and regulatory requirements.
• Negotiate settlement agreements with claimants or their representatives, seeking to achieve fair and equitable resolutions.
• Collaborate with internal departments, including underwriting, legal, and finance, to address complex claims issues and mitigate risk.
• Maintain detailed and organized claim files, documenting all relevant activities, communications, and decisions throughout the claims process.
• Stay current on industry trends, regulatory changes, and best practices in claims handling to enhance knowledge and performance.

Qualifications: * Bachelor's degree in Business, Finance, Risk Management, or related field preferred.

• Proven experience in insurance claims handling or related field, with a strong understanding of insurance principles, policies, and procedures.
• Excellent analytical skills with the ability to evaluate information, assess risk, and make sound decisions.
• Strong communication and interpersonal skills, with the ability to effectively interact with diverse stakeholders.
• Detail-oriented approach with a focus on accuracy and precision in claim documentation and processing.
• Ability to prioritize tasks, manage workload efficiently, and meet deadlines in a fast-paced environment.
• Proficiency in computer applications and claims management software.
• Knowledge of insurance regulations and compliance requirements.
• Strong negotiation skills with the ability to resolve conflicts and negotiate favorable outcomes.
• Commitment to providing exceptional customer service and building positive relationships with clients and colleagues.

Preferred Qualifications: * Professional certification in claims adjusting or risk management (e.g., AIC, ARM) is a plus.

• Experience handling complex or high-value insurance claims.
• Familiarity with various types of insurance coverage, including property, casualty, and liability.
• Bilingual proficiency in languages commonly spoken by our client base may be advantageous.

SavageOne Pty Ltd