Job Description

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A Claims Administrator is Required to manage a claim from start through to settlement, responsible for managing and coordinating the processing of insurance claims within the Motus Group and their business units. This includes liaising with our dealers/ business units and other parties to ensure that claims are handled efficiently and accurately.



Motus Corporation is a multi-national provider of automotive mobility solutions and vehicle products and services. Motus offers a differentiated value proposition to OEMs, customers and business partners with a business model that integrates our four business segments: Import and Distribution, Retail and Rental, Mobility Solutions and Aftermarket Parts that meet customers' mobility needs across the vehicle ownership cycle.





Motus Insurance is a department within Motus that manages the Insurance self-insurance funds and processes thereof.

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Position Overview

A Claims Administrator is Required to manage a claim from start through to settlement, responsible for managing and coordinating the processing of insurance claims within the Motus Group and their business units. This includes liaising with our dealers/ business units and other parties to ensure that claims are handled efficiently and accurately.

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Specific Role Responsibilities

Handle the claims process from the start through to settlement. Process new insurance claims notifications (system based) Verify and validate all required claims notifications and required uploaded claims documentation. Registration of claims. Appoint assessor to examine vehicle damages against panelbeater quotes received and report thereon. Receive Assessors report and update system. Authorise repairs to repairer. Receive invoices, check and submit for payment. Request and obtain orders on the different processes through the claim. Ensure that system and claims are up to date with documentation and process. Communicate to all relevant parties to the claim as you progress through the claim. Communicate and hand over claims to attorney where legal assistance required. (3rd Party approaches and Recoveries against 3rd Parties) With regards to written off vehicles, instruct Salvage Company to uplift, obtain write off documentation from dealerships/ business and check and submit for payment and for Salvage invoices to be generated. With regards to Stolen vehicles, appoint investigator, obtain required Stolen vehicle documents from dealership/ business and check and submit for payment. Handle written communication/ letters through the claims process.






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Qualifications and Experience

At least 3 years' experience in a claims control similar role (Administration process) Intermediate to advanced Microsoft Office skills. (Word, Excel, Powerpoint and Outlook) IT literacy - follow a process via a computer program.
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Skills and Personal Attributes

Assertiveness & Persistence. Effective communication skills. Administrative, organisational and effective time management skills. Process driven with accuracy and attention to detail. Business consciousness. The ability to work well under pressure. The ability to deal with complaints. * The ability to resolve complaints.