Job Description

Closing Date 2024/03/13
Reference Number MMH240308-1
Job Title Claims Consultant: Commercial
Position Type Permanent
Role Family Client Services
Cluster Momentum Insure Company Limited
Remote Opportunity All of the time
Location - Country South Africa
Location - Province Gauteng
Location - Town / City Centurion
Introduction

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Metropolitan provides practical financial solutions for people, communities and businesses. Visit us at www.momentummetropolitan.co.za
Role Purpose

Consultants within the Commercial Claims environment are committed to providing Momentum Insure clients and/or brokers with service excellence and ensures the claims experience is enjoyable, easy and convenient regardless of the complexities of the claims process. Commercial claims consultant not only captures, validates and finalises claims but plays an integral part in acting in the best interest of all parties involved within the business and acts in line with the company's values. This position requires an individual with good understanding of our commercial product, working with tight deadlines, highly demanded brokers and clients alike and focuses on quantity and quality with the endeavour of meeting expectations of all stakeholders. The ideal candidate requires a keen understanding of the sales, services, retention and claims processes and procedures. This individual would have a good understanding of the Claims Philosophy and its application thereof.
Requirements

• Previous commercial claims experience is essential
• Previous call centre experience in a claims environment
• Matric

Duties & Responsibilities

• Capture/register claims on the PREMIA system
• Handle administration and follow ups concerning claims
• Liaise with clients, service providers and assessors
• Handle and resolve queries from clients/service providers
• Validate claims within set turnaround time targets
• Work with difficult client/broker in high pressured environment
• Presenting claims in the claims meeting
• Attention to detail on complex claims of paramount importance
• Keen eye for a level of detail and inquisitive mind
• Conduct all the above to the required performance measurements in place and maintain high standard of quality.

Competencies

• Interpersonal and communication skills (verbal and written)
• Team player
• Computer literacy is essential
• Self-disciplined and self-motivated individual
• Problem solving/solution orientated
• Negotiating skills
• Stress tolerance
• Tenacity and resilience
• Analytical thinker with an investigative instinct/inquisitive mind
• Customer service orientated
• Deadline and results orientated
• Attention to detail
• Takes ownership/responsibility and initiative
• Flexible/adaptability to change
• Conflict /objection handling
• Computer literacy
• Product/systems knowledge and/or potential to acquire such knowledge within a short space of time
• Fast thinker
• Keen sense of self-development, growth and learning
• An individual embedding the company values at heart

Policy

We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.

Momentum Metropolitan