Job Description

Mission/

Core purpose of the Job

:


A self-motivated, customer service orientated cleaning supervisor required to manage a team of commercial cleaners and general workers.

Supervisory / Leadership / Managerial Complexity:

Directing, guiding, motivating and influencing all cleaners, general workers to enable effective service delivery. Advise Managers, who will be responsible for day-to-day management of Cleaning and Hygiene at the respective sites. Employee relations and collaborative teamwork Contribute as part of the BSS Team

Role Complexity:

High standards of service delivery at all levels. Investigate, propose and implement innovative and quality Cleaning and Hygiene solutions. Ensure the implementation of, policies and procedures.

Responsibility towards:

Direct reports, Cleaning and Hygiene Manager Matrix reports, Executives and Managers Key customers, Key suppliers, Outsource Soft Services Vendors Relations, All suppliers, contracted consulting companies, all internal clients
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Education:

Matric

Experience:

3-5 years' experience in a major corporate environment in the cleaning and hygiene field.

Knowledge:

Risk Management ISO 9001 SHE Management Computer literacy

Skills / Physical competencies:

Problem solving and feedback Skills Communication People management Conflict resolution Time management Proactive planning

Behavioural qualities:

Service orientated Patience Ability to handle stress Ability to handle fast pace and rapid change

General working conditions:

Should there be the requirement, the ability to work long hours under constant work pressure. Ability to travel to regions and at times with short notice. ( Stay away from home ) * There may be a requirement on occasion to work weekends.