Clerk: Quality Assurance
Gauteng, South Africa
Job Description
Listen to calls and providing management information
- Daily/weekly/monthly quality report audits
- Listen to non-sales calls and achieve set targets
- AIMS notes monitoring
- Lead and enquiry box management
- Call recording retrievals
- Provide feedback to management on findings.
- Identify risks and communicate this to management.
- Identify training needs and communicate that to management.
- Performing investigations and ad-hoc projects.
- Non advice or intermediary services.
- Contribute to monthly / weekly quality reporting
- Relevant Qualification as per the FSB Board Notice - an advantage
- Regulatory Examination Level 1: Representatives (RE5) xe2x80x93 an advantage.
- Excel reporting
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Job Detail
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Job IdJD1339160
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGauteng, South Africa
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EducationNot mentioned