Clerk: Quality Assurance

Gauteng, South Africa

Job Description


Listen to calls and providing management information

  • Daily/weekly/monthly quality report audits
  • Listen to non-sales calls and achieve set targets
  • AIMS notes monitoring
  • Lead and enquiry box management
  • Call recording retrievals
  • Provide feedback to management on findings.
  • Identify risks and communicate this to management.
  • Identify training needs and communicate that to management.
  • Performing investigations and ad-hoc projects.
  • Non advice or intermediary services.
Reporting
  • Contribute to monthly / weekly quality reporting
Formal Education:MatricTechnical/Legal Certification:
  • Relevant Qualification as per the FSB Board Notice - an advantage
  • Regulatory Examination Level 1: Representatives (RE5) - an advantage.
Experience:
  • Excel reporting

Assupol

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Job Detail

  • Job Id
    JD1339160
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Gauteng, South Africa
  • Education
    Not mentioned