Job Description

Company: MercerDescription:Client Consultant (Healthcare) - Cape TownMercer Marsh Benefits has a fantastic opportunity for a Client Consultant within our Healthcare sector based in Cape Town.The Client Consultant (Healthcare) will be responsible for the day-to-day administration of clients with the primary focus on member queries, inductions, claims, Human Resources (HR) / Payroll queries and new business applications tracking and activation.This is a great opportunity for someone with a similar background within Healthcare insurance administration looking for a new challenge with an established team within a market leading insurance broker.This is a full-time role and you must be able to attend the office a minimum of 3 days a week including Monday, Tuesday & Wednesday with the opportunity to work remotely 2 days per week.What can you expect?

• An opportunity to join an established and client focused team
• Being trained and coached on the processes and systems
• A platform to build on existing knowledge and an opportunity to learn new skills in a continuous improvement environment
• To build and maintain an excellent rapport with our clients, providers and colleagues across the Group

What you will be rewarded with?

• An international well-established company with a strong brand and strong results to match.
• Outstanding learning and mentoring programs
• Hybrid working model (3 compulsory days on-site)

We will rely on you to:

• Query resolution within stipulated Service Level Agreement as confirmed by MMB management
• Accurate capturing of all client queries on system (telephonic and email)
• Control distribution of membership packs and/or cards
• Keep written records of all client communication and interaction within the stipulated time period
• Attend to HR/Payroll queries relating to medical aid scheme benefits received via email, fax or telephone
• Constant follow up and feedback to relevant parties
• Ensure all client correspondence is signed off and saved in correct client folder; arrange information and files in terms of MMB operating standards
• Answer phone calls and self-management of telephone account
• General assistance to the Healthcare consulting team
• Attend internal meetings and training as and when required
• Build effective relationships with clients (Human Resources/Payroll personnel)
• Manage client expectations
• New business screening of applications, tracking status and ensuring activation
• Promote loyalty programs and additional products (Gap, Vitality) uptake

What you need to have:

• Extensive Insurance Healthcare administration experience
• Experience in resolving member queries
• Clear and concise oral and written communication skills
• RE 5 Certificate
• Matric
• Proficient in Microsoft Office tools - Outlook, Word and Excel

What makes you stand out?

• Like for like experience.

About Mercerbelieves in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercers more than 20,000 colleagues are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of (NYSE: MMC), the worlds leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of $23 billion. Through its market-leading businesses including , and , Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit . Follow Mercer on and .

Marsh McLennan