Job Description

Were a dynamic, fast-growing company that connects businesses with top-tier talent. Our success depends on creating an exceptional client experiencexe2x80x94from the moment a hire is made to full onboarding and long-term success. We need a strategic leader to own and elevate client relationships.The RoleThe OpportunityAre you an experienced client relations leader who thrives in a high-growth, fast-paced environment? Do you have a talent for building lasting client partnerships, driving operational excellence, and ensuring seamless post-hire coordination? If so, we want you on our team.As our Client Director, youll be the primary point of contact for our clients, ensuring they receive best-in-class service from offer acceptance through onboarding and beyond. You will lead client engagement, streamline processes, and work cross-functionally to drive long-term client success.What Youll OwnClient Relationship Management & Strategy

• Serve as the trusted advisor for clients, ensuring they receive a white-glove experience at every stage.
• Anticipate client needs, proactively addressing concerns before they arise.
• Lead client communication via email, chat, and meetings with a focus on strategic partnership.

Operational Excellence & Issue Resolution

• Manage and optimize post-hire processes, ensuring a seamless transition from hiring to onboarding.
• Act as the key liaison between clients and internal teams (Finance, HR, and Operations).
• Monitor hiring quality, track success metrics, and ensure service delivery meets client expectations.

Post-Hire Coordination & Onboarding

• Oversee onboarding calls and guide clients through our processes, setting them up for long-term success.
• Streamline workflows between internal departments to eliminate bottlenecks.
• Identify and implement improvements to enhance the client experience.

Talent Strategy & Hiring Quality Management

• Assist in refining job descriptions to align with hiring trends and client needs.
• Oversee candidate approvals, ensuring hiring decisions meet client expectations.
• Monitor and refine service delivery to maximize hiring success.

Ideal ProfileWho You Are

• Strategic Client Partner You dont just manage accounts; you build long-term partnerships that drive business success.
• Results-Driven Leader You take ownership, identify opportunities for improvement, and deliver measurable results.
• Operational Problem-Solver You thrive in fast-paced environments, spotting challenges before they escalate and resolving them quickly.
• Highly Organized & Detail-Oriented You keep multiple moving parts aligned, ensuring a seamless client experience.
• Cross-Functional Communicator You work effectively across teams to keep processes running smoothly.

Apply here:If you're ready to take your career to the next level, drive client satisfaction, and play a key role in a high-growth company, we want to hear from you.What's on Offer?

• Work From Home Enjoy the flexibility of a fully remote role while making a real impact.
• Own Client Relationships Be the trusted advisor for our clients, ensuring they have a seamless
• Career Growth Join a fast-scaling company where your contributions directly impact success.

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