Job Description

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When it comes to putting people first, we're number 1.

The number 1 Top Employer in South Africa.

Certified by the Top Employer Institute 2025.

Role Purpose:

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To receive and analyse escalated queries related to Customer Acquisition Division; to determine the nature and extent of the query and to provide/ develop a solution to resolve the identified query and provide feedback.

Your responsibilities will include:

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To provide support to staff, customers, trade partners and other departments on a daily basis to assist in customer queries received by the Corporate & Distribution Credit Division To provide telephonic / e-mail support to internal and external customers To ensure continuous follow up on customer queries in order for relationships to be maintained To maintain relationships with relevant role players with the highest levels of professionalism and quality To provide feedback and recommendations to management / role players of identified trends To execute functions with the intention of maximising a positive customer experience To execute the outputs in accordance with strategic targets

The ideal candidate for this role will have:

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Matric At least 2 years of customer service experience At least 2 years of credit vetting experience

Extreme Importance

Deciding and Initiating Action Relating and Networking Delivering Results and Meeting Customer Expectations Achieving Personal Work Goals and Objectives Applying Expertise and Technology Creating and Innovating Persuading and Influencing Analysing

High Importance

Coping with Pressures and Setbacks Persuading and Influencing Delivering Results and Meeting Customer Expectations Analysing

Moderate Importance

Following Instructions and Procedures Adhering to Principles and Values Planning and Organising Creating and Innovating

Baseline Importance

Applying Expertise and Technology Formulating Strategies and Concepts Relating and Networking Following Instructions and Procedures Learning and Researching

We make an impact by offering:

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Enticing incentive programs and competitive benefit packages Retirement funds, risk benefits, and medical aid benefits Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies


Closing date for Applications:

01 April 2025.

The base location for this role is

Midrand, Vodacom Campus.

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.