Job Description

Job SummaryPURPOSE OF THE ROLE:

• To ensure compliance in the Private Security Sector Provident Fund (PSSPF) by participating employers to the Pension Fund's Act of 1956 with specific emphasis to Section 13A.
• To ensure compliance in the National Bargaining Council Private Security Sector (NBCPSS) by all security companies in the industry.
• Inform and ensure that transgressing employers are charged LPI and pay it over to PSSPF or NBCPSS
• To ensure employers who comply with the Act as per above are issued with Compliance Letters for PSSPF and Compliance Certificates for NBCPSS
• To perform inspections as various employers and provide reports to NBCPSS
• To deal with member complaints coming from the NBCPSS and to provide feedback on the complaints
• To keep participating employers up to date with PSSPF and NBCPSS industry information that affects both employers and their employees.
• To create and maintain relationships with all relevant stakeholders i.e. PSIRA, Unions etc.
• To manage the relationship between participating employers and the back office.
• To understand NBCPSS and PSSPF operational requirements and be able to explain to participating employers.
• Be responsible for new employer registration in their designated working regions for both the PSSPF and NBCPSS
• Ensure complete and accurate documents are sent to the back office for registration of new employers

KEY ACTIVITIES

• Investigate employer Non-Compliance with NBCPSS and PSSPF
• Ensure that compliant employers receive compliance certificates for both NBCPSS and PSSPF
• Perform employer inspections as required by the NBCPSS
• Receive and attend to stakeholder complaints and report on outcomes
• Perform PSSPF and NBCPSS awareness and member education for all stakeholders
• Refer all employers requesting AOD arrangements to the Fund and be part of any sessions and outcomes
• Ensure that all new employers are registered with the PSSPF and NBCPSS as per the PSSPF SLA and Main Collective Agreement

Reporting and Admin

• Submit weekly visits and engagements weekly
• Provide a yearly and monthly planner for review
• All travelling requests to be done in line with the year planner. Any urgent requests to be accompanied by motivation.

Innovation and Team Player

• Be a team player at all times, meaning work well with your colleagues.
• Treat each client with respect.
• Build and maintain relationships at all levels with internal departments to enhance organisational effectiveness and efficiency.

Relationship Management

• Strictly adhere to the rules and policies of the Fund, legislation, administration procedures and service level agreements.
• Maintain and improve quality results by adhering to standards and guidelines; recommend improved procedures.
• Attend internal and external training required.

Time Management

• Excellent time management.
• Flexible and ability to work under pressure and multitask.

KPI * 70% of employers must pay contributions on time and send schedules on time, portfolio of evidence to show effort to ensure objective is met.

• Portfolio of evidence on non-compliant employers and those that have been passed on to the legal team and legal and compliance
• Portfolio of evidence (inspection sheets) of all inspections carried out.
• No outstanding documentation of more than a month for new employer registrations
• Number of new employers registered versus total employers engaged
• Portfolio of evidence submitted to support all work done
• Evidence of engagements with stakeholders
• Employer engagements per month and communication as per required deliverables to employers in your regions or portfolio.
• Portfolio of evidence for all employer engagements
• Evidence of sharing of Fund and NBC information as and when required
• Updated employer addresses
• All reports submitted on time and accurate

COMPETENCIES REQUIRED

• Matric
• Basic Excel skills
• Communication (Written and Verbal)
• English (Business writing and email etiquette)
• Stakeholder management (CRM)
• Industry knowledge and at least 2 years Industry experience
• Accuracy and attention to detail
• Judgement and Decision Making
• Working under pressure And Deadline driven
• Organizational skills / Planning and prioritizing
• Interpersonal skills
• Settings goals
• Cross team collaboration
• Innovation
• Management of time
• Customer service
• Negotiation skills

ASSESSMENT

• Industry knowledge
• Excel - intermediate
• Excellent customer service
• Time management/Planning
• Negotiation skills
• English (Reading, Speaking)
• Report writing

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