Job Description

Job Reference Number:

Recruit162

Department:

Tax

Business Unit:

Industry:

Information Technology

Job Type:

Permanent

Positions Available:

1

Salary:

Market Related
The Client Liaison takes responsibility for client relationships, focusing on customer satisfaction, assisting the team to meet delivery deadlines, while driving revenue growth. This role requires a good understanding of the software development lifecycle and the ability to communicate effectively with both technical and non-technical stakeholders, will oversee projects of varying complexities.

Responsibilities/Tasks:

Develop and maintain strong relationships within corporate clients.

Serve as a primary point of contact for client enquiries and requests.

Understand client needs and collaborate with internal and external teams, to deliver tailored and effective digital solutions.

Prepare proposals and cost estimates, managing the balance between ensuring cost effectives for client and profitability for Interfront.

Identify opportunities for upselling and cross selling additional services.

Coordinate the technical team and any third parties on the requirements to deliver the project successfully and within budget.

Monitor project progress and ensure timely delivery of solutions.

Manage multiple project delivery, using ticketing and project coordination tools.

Manage client status meetings (remotely or occasionally in person) for each client division and any third parties involved, reporting on project progress and facilitating stakeholder contributions.

Prepare and present reports.

Receive system support queries from clients, evaluate and replicate issues where necessary, as well as manage the process of implementing production fixes.

Stay abreast of industry trends in software development and those affecting clients' products and services.

Manage project communication, including project plans, meeting minutes, system support queries and task management.

Perform impact analysis for project changes and manage the change variation accordingly.

Understand the Interfront software release process and manage releases to ensure delivery within agreed timeframes.


Closing date:

01st of May 2025

Position type:

Permanent

Job Requirements

Minimum Requirements

Degree, diploma in marketing, business administration, computer science and/or matric with proven experience of at least 4 years, coordinating client engagements and/or project implementation, within the bespoke software development industry.

Proficient understanding of software development life cycle (SDLC).

Excellent communication and interpersonal skills.

Ability to manage multiple projects simultaneously.

Strong problem-solving and negotiation skills.

Proficient user of Microsoft Office applications.

Proficient in software design, user interface and customer experience principles.

Proficient in project management (Certification beneficial).

Skills and Knowledge requirements

Communication: excellent verbal and written communication, for effective client and internal team interactions.

Relationship management: ability to build and maintain strong relationships both within client divisions and internal teams.

Problem solving: strong analytical skills to address client requirements, needs and issues, to help find an effective solution.

Negotiation: proficiency in negotiating timelines, proposals and cost estimates, to the mutual benefit of both Interfront and the client.

Project coordination: ability to oversee multiple projects simultaneously, ensuring timely delivery.

Detail orientated: pay close attention to small details, ensuring accuracy and thoroughness to achieve high quality results.

Sales: ability to identify opportunities within client operations for new services, as well as upselling or cross selling additional services.

Technical understanding: knowledge of software development processes and methodologies, to be able to communicate with both technical and non-technical stakeholders.

Time management: efficiently managing time and prioritizing tasks within the team, to meet deadlines.

Team collaboration: ability to work collaboratively with internal team and clients, to deliver high quality solutions to client.

Critical thinking: proficiency in critical thinking and the ability to ask probing questions to effectively find solutions.

Software development processes: understanding the software development life cycles, methodologies (e.g., Agile, Scrum), and best practices.

Industry trends: awareness of current trends and developments in the bespoke software development industry, as well as monitoring trends affecting client's products and services.

Market analysis: ability to analyse market trends and competitor activities.

Business acumen: understanding of business operations, financial principles, and efficient administration.

Personal Profile

Self-motivated with ability to work independently and interdependently, towards achieving personal, team, company and client goals.

Prioritize client needs and strive to exceed expectations.

Analytical with strong problem-solving abilities.

Organized, structured and detail orientated.

Exceptional business communication skills (both written and verbal).

Open, approachable and empathetic, whilst being assertive and professional.

Ability to thrive in a fast-paced and dynamic project environment.

Comfortable with constant change.

Results-driven and willing to be measured by achievements.

Not afraid to ask for advice and assistance.

Takes initiative and is always looking for ways to improve, personally, within client engagements and business processes.

Own transport for occasional travel within Johannesburg and Pretoria.

* Home office setup for remote working, including a reliable and uninterrupted internet connection, with a minimum of 20MBps up and down speed.