Job Description

Job SummaryClient Operations Administrator (Excel, SharePoint, Zoho) (Remote) Finance/Admin
Cape Town - Western Cape ~ Johannesburg - Gauteng ~ Durban - KwaZulu Natal ~ RemoteENVIRONMENT:A highly organised individual with a strong aptitude for administration and client service is sought by our client, a leading FinTech company, to fill a remote role of a Client Operations Administrator. You will manage and streamline administrative processes, ensuring efficient workflow, reporting and accurate documentation. Additionally, you will be expected to assist with user installations, basic troubleshooting of installations and solution testing. You will work closely with the Client Operations team to ensure seamless operations and client satisfaction. Applicants will require solid knowledge of Excel, Zoho & SharePoint with confidence working in Excel for various tasks and preferably have work experience in a similar role including 1st Level Support/Troubleshooting.DUTIES:

• Ensure project and change control processes are followed.
• Ensure documentation is created and maintained as part of client and support cycles.
• Maintain meeting recordings, Artefact Register and meeting outputs.
• Schedule meetings.
• Meeting minutes.
• Follow up internally and externally.
• Manage knowledgebase.
• Monitor time tracking.
• Manage SharePoint.
• Create tasks on Zoho projects and desk.
• Create quotes, invoices and timesheets.
• Track tasks and action items.
• User management, maintaining user lists and usage reports.
• User installations.
• Troubleshoot user issues.
• Basic solution testing.
• Review documentation.

REQUIREMENTS:

• Knowledge of Excel and SharePoint, and confidence in working in Excel for various tasks, is essential.
• Administrative experience preferred.
• 1st Level Support/Troubleshooting experience preferred.

ATTRIBUTES:

• Client oriented.
• Action oriented, showing initiative.
• Strong admin skills.
• Ability to effectively multi-task and manage conflicting priorities, coupled with good attention to detail.
• Aptitude for providing timely and accurate responses.
• A passion to learn and extend knowledge outside of the work sphere.
• The ability to self-manage and self-motivate.
• Effective communication skills.

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