Client Relations Liaison Knysna

Knysna, Western Cape, South Africa

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Duties:

Providing clear and timely communication regarding services, updates, or inquiries
Address and resolve client concerns, complaints, or requests efficiently
Ensure clients are well-informed about the companys offerings, updates, and any changes that may affect their relationship with the company
Relationship building:

Develop and maintain positive, long-term relationships with key client stakeholders
Identify opportunities to improve client satisfaction and retention
Understand client business needs, objectives, and challenges to offer tailored solutions and services
Contract renewal and upsell opportunities:

Assist in contract renewals
Identify opportunities for upselling, or cross-selling additional, relevant l services

Requirements:

Grade 12
Previous experience in customer service, sales, and/or working with SLAs is a big plus
Excellent communication skills (written & verbal)
Must be bilingual (English & Afrikaans)
Must have contactable references

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