Job Description

See yourself being part of a large, transformational change? This could be the role for you!Who we areAt Iress, we believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. From the worlds most established financial brands to new and disruptive players, we help improve every aspect of our clients businesses so that they can work better every day. Iress is one of Australias largest technology companies and employs more than 1,900 people across Australia, the United Kingdom, South Africa, Canada, New Zealand and Asia.Role purpose:This role is responsible for the portfolio management of key existing clients that are of significant strategic importance to the organisation by building and maintaining strong relationships.Viewed as an essential link between the needs of the client and the capabilities of Iress to meet those needs, the client relationship manager ensures that both parties deliver on their contractual commitments, build a mutually beneficial, sustainable relationship and ensure any opportunities for new business within the client portfolio are identified and converted into revenue growth.Your objectives and responsibilities will focus on...Build and maintain client relationships including being a trusted contact point for key decision makersEngage with clients to understand their overall strategy, business problems and priorities and where we can deliver solutions.Achieve agreed monthly, quarterly, and annual revenue targets that incorporate client retention, and uplift from increased usage and the sale of additional solutions.Achieve agreed activity targets that focus on regular proactive client engagement in line with a structured plan. Engage with clients regularly and in line with a structured engagement model.Apply the Iress commercial ways of working in all activities including engaging with clients and prospects via our chosen methodology, process and tool-set.Produce and implement successful client management plans.Lead commercial negotiations and ongoing revenue forecasting for clients.Work with clients to implement and ensure adoption of Iress products. This includes proactively educating clients on new release functionality or features and the benefits this brings to their business.Support the delivery of new and enhanced product features and propositions to the market by establishing clear adoption and account plans, following the necessary internal process to engage specialists for complex requirements.Is a point of escalation and information for client support teams and may be occasionally required to assist with the management of tickets to ensure optimal client experience is maintained.Builds a network within industry including clients and prospects and contributes to opportunities to promote Iress where available.To be successful in this roleStrong Investment Management industry experience and knowledgePrevious Portfolio Management is essentialCommercial awareness and able to contribute to broader business conversationsA natural networker and strategic relationship builder - internally and externallyProven track record of delivering against targetsExperienced with working cross-functionally to bring about the right results for clientsAble to communicate in a clear, concise and unambiguous mannerThe ability to engender quality across teams including in client communications and presentationsA modern thinker, looks to the future while ensuring practical, commercial outcomes are achieved in the present.Excellent negotiation skills and organisational skillsAble to coordinate and manage large projectsStrong commercial and financial acumenWhy work with us?8 paid days per year to extend your weekends.State-of-the-art officesNew Short-Term Incentive and Recognition program.Casual dress, flexible work policyAccess to learning and development programs through Udemy3 days leave per year for charity initiativesGlobal 36-hour hackathonStarting school leave - 8.5 days of leave to assist your kids with the transition to schoolLife Insurance & Private MedicalUp to 26 weeks paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work.Employment Type EmployeeTime Type Full time

Iress