Client Service Champion: Cape Town Life Office Durbanville
Western Cape, South Africa
Job Description
This position, under the guidance of the Area Manager, will be responsible for high quality client service and client retention efforts, by overseeing and controlling the standards of customer service of the administrative clerks in the Area, following up on NPS detractors and liaising with the relevant role player, (including the Area Sales Teams, and Insurance Administration) towards continuous improvement and achievement of the set objectives (including client service metrics and targets) by the Insurance Office in the Area.
Minimum Requirements:
- Grade 12
- A FAIS recognised qualification
- RE 5
- RE 1 will be an advantage
- Computer Literate (MS Office, Email, Internet)
- 2-3 years proven experience in the life insurance industry relating to client service
- In-dept knowledge of the insurance domain, associated standards, practices, and regulations
- Experience in dealing with intermediaries
- 2-3 years relevant supervisory experience
- Interpersonal Skills
- Attention to detail
- Communication (verbal and written)
- Computer Literacy
- Organising, Planning and Time Management Skills
- Decision making skills
- Dependability and Reliability
- Conflict Management Skills
- Team Work
- Initiative
- Negotiation Skills
- Customer Service
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Job Detail
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Job IdJD1298950
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationWestern Cape, South Africa
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EducationNot mentioned