Job Description

POSITION OFFERED

CLIENT SERVICES ADMINISTRATOR:

BIBC CLIENT SERVICES DEPARTMENT - HERMANUS

Reporting to the Senior Agent at the office - The BIBC requires a well-spoken, hardworking, people person to provide a professional and efficient service to the organisation and its clients.

PURPOSE OF THE POSITION

To execute the end-to-end client service and dispute prevention service, thereby contributing to fairness (for both the employer and employee) in the building industry, through adherence to the terms of the collective agreement.

DURATION

Permanent (after a successful 3-month probation period)

SALARY BAND

The package offered will be based on TCOE, and factors such as experience will be taken into consideration.

STARTING DATE

01 June

CLOSING DATE FOR APPLICATIONS

02 May 2025

CV'S TO BE SUBMITTED TO

applications@bibc.co.za

Reference: CSAHER25

Please ensure you provide an updated CV and certified copies of your qualifications. Applications will not be considered if these documents are not submitted.

MINIMUM REQUIREMENTS

Matric /Grade 12
Proficient in two languages spoken in the Western Cape.

Ability to handle very difficult clients.

Ability to work without supervision.

1-2 years of work experience in a customer care environment

At least two contactable references

Computer skills (MS office).

Must reside in the Hermanus area

Prospective candidates must undergo pre-employment background checks as part of the selection process.

TO YOUR ADVANTAGE WILL BE:

Bargaining council experience

Knowledge of the Labour Relations Act (LRA)

Tertiary qualification in HR/Labour Relations

2

DUTIES& KEY RESPONSIBILITIES

Deal with walk-ins both employers and employees. Verify and ascertain all the facts of their visits including the request for documentary evidence in support of either a site inspection or a complaint. Complete and process Benefit Claims i.e. (Pension withdrawals, death, funeral, and disability claims). Complete and process Sick Fund and Medical Aid Claims Complete and process advance leave pay. Assist with resolving disputes. If the issues in dispute cannot be resolved, engage the relevant Designated Agent and the complaint must be opened on the relevant systems. Administration pertaining to site inspection reports. Receive site visit documentation if applicable. Capture as a complaint on the relevant system. Log the site inspection. Preparation of documentation for a non-compliant site visit
- Check if employer is registered.

- Check if employees are registered.

- Issue compliance orders

- E-mail compliance orders

- Follow up by e-mail and telephone.

Follow up on compliance orders:
- Check if the employer has complied with compliance order and communicate with role-players in order to attempt to settle the matter.

- If the employer has not complied with a compliance order

Draw up an assessment Update status Prepare documentation for the Internal Agents. Update contact details on the relevant system. Communicate with employers to sort out matters before the expiry of the 7-day period. Assist with the registration of employers. Assist with the registration of employees. Deal with ad-hoc functions in resolving compliance issues.
Scan, print, and prepare all documents pertaining to the site inspection or complaint for forwarding to Internal Designated Agents.

We are committed to equity in our employment practices. It is our intention to appoint individuals with the aim of meeting our equity objectives.

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We reserve the right not to appoint if no suitable candidates are identified. Applicants who have not heard from the BIBC within 21 days of the closing date may assume that their application has been unsuccessful

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Job Type: Full-time

Ability to commute/relocate:

Hermanus, Western Cape: Reliably commute or planning to relocate before starting work (Required)
Education:

High School (matric) (Preferred)
Experience:

customer care: 2 years (Required)
Language:

afrikaans (Required)
Application Deadline: 2023/07/30