Job Description

Client Services Agent - PRETORIA Admin and Office Management ~ Finance/Accounting
Pretoria - GautengClient Services AgentPretoriaR255 450pa12 Month fixed term contractPurpose:The purpose of the role is: To provide professional call centre and enquiry resolution services to all stakeholders and customers of GPAA. The incumbent will be responsible for a wide variety of tasks which includes but are not limited to the following:Key performance areas:Handling inbound and outbound calls:Receive incoming calls;Respond to client enquiries by providing correct information;Escalate unresolved queries to the assistant manager and business units;Check database for outstanding documents or information.Resolve Customer queries through telephone, e-mail, web and fax:Receive, handle and resolve all incoming customer queries;Respond to incoming client queries using information from system;Provide a service that exceeds customer expectations at all times;Handle customer information in a professional and confidential manner;Capture data about all incoming queries.Competencies, Knowledge and Skills:Knowledge of the Public Service ActKnowledge of Principles of the GEP LawKnowledge of Employee BenefitsKnowledge of Microsoft Office products (Computer Literacy)Excellent communications skills, both verbal and writtenExcellent problem solving skillsTime management skillsAbility to communicate with clientsAbility to work in a teamSelf-management being (able to work independently)Minimum educational and work experience required:An appropriate three-year tertiary qualification (at least 360 credits) with 18 months proven experience in handling life insurance/employee benefits or client relationship management/client care enquiries in a Call CentreORA Grade 12 Certificate/Senior Certificate (Matric) with three (3) years proven experience in handling life insurance/employee benefits or client relationship management/client care enquiries in a Call CentreCandidates with client relationship management/client care experience preferably in the Telecommunications or ICT environment may receive preferenceComputer literacy that would include a good working knowledge of Microsoft Office products.Closing date for applications: 2 October 2024Should you not hear from us within 14 days of the closing date, please consider your application unsuccessful.Apply for this Job

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