Job Description

Who are we?MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella - all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way - free from worry and most importantly at peace with all the what-ifs of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay's core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the
meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when
it's inspired by humans by you.Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things.
We give them products, services, and solutions that enable them to live and enjoy life on their own terms - in their own way.Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and
how we approach adding value within the company.Minimum Qualification Required

• Grade 12/Standard 10/NQF 4
• A Degree or Diploma in a field of study

Deliverables include, but will not be limited to

• Data capturing and updating of client information
• Telephonic engagement with clients and internal stakeholders
• Handling calls transferred from internal message center
• Audit calls, transcribe and report on any errors identified
• Consistently check work for accuracy and completeness before submission
• Collaboration with different stakeholders including vehicle tracking company
• Action work items timeously in line with SLA

Competencies Required

• Effective written communications
• Time management skills
• Computer Literacy
• Telephone Etiquette
• Analytical
• Excellent Verbal and communication skills
• Self-motivated
• Ability to Multitask

Knowledge and SkillsCustomer ServiceTeam SupportAdministrationQuality, compliance and accreditationPersonal AttributesCommunicates effectively - Contributing dependentlyDecision quality - Contributing dependentlyAction orientated - Contributing dependentlyOptimises work processes - Contributing dependentlyBuild a successful career with usWe're all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.Core CompetenciesCultivates innovation - Contributing dependentlyCustomer focus - Contributing dependentlyCollaborates - Contributing dependentlyBeing resilient - Contributing dependentlyDrives results - Contributing dependentlyTurnaround timeThe shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 28 October 2024.Our commitment to transformationAt MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

Sanlam