Job Description

Client Services Project Manager - South AfricaFull job descriptionSabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.Simply put, we connect people with moments that matter.Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.Simply put, we connect people with moments that matter.JOB DESCRIPTIONSabre is looking for a dynamic and highly motivated individual to join our EMEA implementations team based in Spain.The successful candidate will need to be fluent in customer communications, passionate about customer service and have a proven track record in implementing projects within the hospitality distribution industry.The candidate must be highly skilled at independently handling a high volume of small and mid-size projects globally, in quick and effective manner. The candidate will also support Senior Client Services Project Managers with planning/managing complex projects, navigating internal structures, and managing stakeholders expectations.The Client Services Project Manager will report to the Supervisor, Client Services Projects and is responsible for delivery of Sabre products/services to strategic hotels or chains. This position requires coordination of activities and timelines, with multiple internal and customers teams as well as third-party vendors, throughout the lifecycle of the projects from planning, onboarding, tracking, issue resolution to closure.The Client Services Project Manager will be the customer's main point of contact from contract signature until successful implementation, at which time the day-to-day customer management will be transitioned to account management.The Client Services Project Manager is required to manage multiple projects; each at various stages of the on-boarding process. The candidate is expected to work directly with senior level customer executives and can identify risks, opportunities and implement mitigation strategies or corrective actions.The Client Services Project Manager will be expected to become an SME for assigned internal projects, maintain associated intellectual capital which includes, but is not limited to, project documentation, white paper development and customer references.To be successful in this role, the candidate must have high levels of personal effectiveness, build relationships, and work well under pressure and timelines. In addition, the candidate must be adept in gap identification, problem solving and issue resolution, to remove day-to-day roadblocks for successful project delivery.JOB REQUIREMENTSFluency in standard English is mandatory.Strong written and verbal communication skills plus outstanding interpersonal skills.Minimum 3 years of total experience within the hospitality industry.Proven record in managing customer facing projects in the capacity of a project leader.Strong planning and organizational skills combined with excellent time management.Demonstrated experience in project management principles, practices, and procedures.PMP certification would be an advantage.Attention to detail and impeccable follow through.Experience in managing cross functional projects.Ability to manage and prioritize multiple projects and deadlines.Ability to work globally (and virtually) with a variety of cultures & with key project stakeholders.Experience with the SynXis CRS is a plus.Ability to work flexible hours.BENEFITS (Spain)Highly competitive compensation packageWe offer a comprehensive wellness program (fitness, mental wellbeing, meditation app)23 vacation days annually plus an extra week of vacation from December 26 to 31 every year as year end break globallyPrivate Health InsuranceFormal and informal reward, recognition and acknowledgement programsLots of fun in a globally set team with a global onboarding program4 volunteering days annually, to use with your charity of choiceHigh-end IT equipment to support you from day oneAmple employee development events, incl. learning platforms / toolsDiversity and Inclusion programs worldwideWe will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses. Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

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