Job Description

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Job Advert Summary

We are looking for an organized and detail-oriented individual to join our Hello Rides department. This position will involve managing day-to-day administration duties related to the rent-to-own program and handling insurance claims for our clients. The ideal candidate will be responsible for customer interactions, maintaining accurate records, and ensuring smooth processes for both our rent-to-own business and insurance claims management.

Hello Group

is a South African company with a

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mission: to create game-changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.

What

Hello Group

Offers

Onsite Barista

- Because life's too short for bad coffee!

Exciting Team Events

- Work hard, play harder!

Teambuilding Activities

- Get to know your teammates beyond the screen!

A Culture That Feels Like Family

- No corporate robots here--just real people doing great things!

A Top-Notch Office Space

- Where inspiration meets innovation.

Our entities:

Hello Paisa

- Secure and affordable international money transfers & digital banking solutions.

Hello Pay

- Empowering individuals with financial solutions tailored to their needs.

Q-Mart

- Leading the way in wholesale and distribution for mobile and financial products.
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Minimum Requirements

Experience:

+ Previous experience in an administrative role, preferably in a financial services or insurance environment. + Experience in customer communication, particularly via WhatsApp or other messaging platforms.

Skills & Competencies:

+ Excellent attention to detail and organizational skills. + Ability to prioritize tasks and manage time effectively.
+ Confident and assertive communicator with the ability to engage professionally with clients via phone and direct communication.
+ Strong written and verbal communication skills.

Qualifications:

+ RE5 Qualification is required.
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Duties and Responsibilities

Rent to Own Administration:

+ Communicate with potential clients via WhatsApp to discuss rent-to-own sales and offerings. + Explain rental agreements to delivery drivers and assist them with understanding terms and conditions.
+ Capture and input driver details accurately into the asset management system.
+ Follow up with clients to ensure timely payments and monitor their rental progress.
+ Manage basic filing, scanning, and documentation related to rent-to-own agreements.

Customer Satisfaction and Follow-Up:

+ Regularly check in with clients to ensure their satisfaction with the rent-to-own program and the condition of the motorbike. + Handle any post-sale inquiries and escalate unresolved issues to senior management.

Insurance Claims Administration:

+ Collate relevant insurance claim information from clients and ensure all documents are complete. + Communicate with clients regarding the status of their insurance claims, including providing updates and answering queries.
+ Work closely with the insurance team to ensure all claims are processed in a timely manner.
+ Ensure all insurance claim records are accurately filed and updated.

General Administration Duties:

+ Handle general administrative tasks such as filing, scanning, and organizing company records. + Assist with reporting on rent-to-own program and insurance claims data.
+ Maintain and organize the asset management system to ensure accurate and up-to-date records.
+ Assist with other administrative tasks and ad hoc requests within the scope of the role.