Job Description

Call Hero is a call recording and conversation analysis software. Where it's mission is to help health business owners easily measure and train their teams to dramatically convert even more phone calls into new patients.The RoleYou will be responsible for :

• Inbound and Outbound calls
• Converting leads into evaluations over the phone
• Handle calls and schedule/reschedule patients
• Check Pipeline (Website, Instagram, Facebook, etc)
• Post daily on social media (Facebook, Instagram, Google), monthly on website
• Accounts receivables: handle texts, emails, and minimal calls
• Monthly: call, email, and text reactivation list
• Verify new patients the day before via text/email/call
• Send reminders for missed appointments/no rescheduled visits
• Track KPI's in a spreadsheet: Total triage calls, total bookings

• At least 2 years experience as a Virtual Assistant preferably in a healthcare setting (eg. Physiotherapy, , Osteopathy, Chiropractic's, Naturopathy, etc.)
• Must know how to speak and can understand French language
• Strong Verbal and Written Communication Skills
• Knowledgeable in any CRM tools (Go High Level, etc.)
• Have excellent strong phone handling skills
• Proficiency in email management and communication
• Knowledgeable with MS Excel, Google Workspace (Google Spreadsheet, Google Docs, etc.)
• Familiarity with how clinic Management/Scheduling software work
• Ability to work independently and remotely
• Excellent time management and prioritization skills
• Experienced in healthcare software tools such as EMR/EHR, WEBPT, JANE APP, etc.
• Experienced in handling insurance verification, billing, etc.
• Experienced with lead generation
• Knowledgeable with social media management
• Strong organizational skills and attention to detail

• Opening within a company with a solid track record of success
• A role that offers a breadth of learning opportunities

My Call Hero