Job Description

ER24 Contact Centre 124 | Sandton | South AfricaClosing date: 11/07/2024
Number of positions: 1
Recruiter name: Silindokuhle Bawuti
Reference number: 51907
Workplace Type: On-site
PermanentPlease note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profileMAIN PURPOSE OF JOBThe Clinical Care Coordinator will collaborate with various stakeholders, including; patients, healthcare providers, care teams, facilities, and schemes to ensure that all patients who qualify for care coordination are adequately cared for through the entire patient journey. They will be an advocate for their patients and ensure that the care team effectively coordinates patient care from request to post-discharge. They will also be responsible for monitoring and reviewing the patient's biometrics and immediate wellbeing with continuous record keeping on multiple electronic platforms.KEY RESPONSIBILITY AREAS

• To optimise the patient experience by coordinating various care plans for several patients at once
• Reporting, analysis and feedback
• To provide tele-health support, review virtual patient wellbeing and ensure patient monitoring maintained within required clinical parameters
• Personal effectiveness

REQUIRED EDUCATIONESSENTIAL EDUCATIONDegree / Diploma leading to qualification as a Professional or General NurseDiploma / Degree in relevant healthcare fieldDESIRED EDUCATIONPost-graduate degree in clinical or healthcare management will be an advantageREQUIRED EXPERIENCEESSENTIAL MINIMUM EXPERIENCEQualified Paramedic/ Emergency Care Practitioner/ Professional Nurse with at least 3-years' prior experience working with patients in either an administrative, clinical or care coordination roleDESIRED EXPERIENCEVirtual care and/or home healthcare experience and chronic disease management would be an advantageREQUIRED JOB SKILLS AND KNOWLEDGE

• Organisational skills
• Attention to Detail
• Knowledge of all relevant policies and procedures
• Working knowledge of the local and international healthcare market
• Computer literacy (MS Office)
• Excellent communication, feedback, and follow-up skills (English written and verbal skills).
• Quality management principles
• Well-developed customer service skills
• Virtual Healthcare and Telemedicine
• Medical terminology
• Business acumen and commercial insight

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profileJoin our Talent CommunityBecome a part of our Talent Community and we will get in touch with you as soon as there is a relevant opening that fits your skills, interests and experience.Job Type: NursingVideo Token: KDIu6uSOve4Custom Field 1: v1658243237/MCSA_job_advert_header_mbsg7o.jpg

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