Job Description

Company DescriptionAbout Kaelo
Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa - products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.Clinical Risk Managers are responsible for the maintenance of clinical risk management strategies, policies, and procedures to promote patient safety and minimize adverse events. A Clinical Risk Manager must have excellent attention to detail, analytical skills, and understanding of clinical processes that will contribute to maintaining high standards of care and reducing potential liabilities. The role reports to the Head of Clinical Operations.Note: This job specification serves as a general outline of the responsibilities and qualifications expected of a Clinical Risk Manager. Specific duties and requirements may vary depending on the organisation.Clinical Risk Manager Responsibilities and Key Outcomes

• Conduct comprehensive risk assessments to identify potential hazards and vulnerabilities in clinical processes and practices.
• Analyse data and trends related to adverse events, incidents, and near misses to identify areas for improvement
• Collaborate with clinical and network teams to develop strategies for mitigating risks and enhancing patient safety.
• Monitor compliance with established policies and procedures and recommend adjustments as needed.
• Facilitate the timely reporting of incidents, adverse events, and near misses according to established protocols.
• Coordinate incident investigations by working closely within a multi-disciplinary team to gather information and determine root causes.
• Document investigation findings and contribute to developing corrective and preventive action plans.
• Participate in quality improvement initiatives aimed at enhancing patient care and reducing clinical risks.
• Collaborate with multidisciplinary teams to implement evidence-based practices and best practices in risk management.
• Monitor the effectiveness of quality improvement interventions and recommend further enhancements.
• Maintain accurate and detailed records of risk assessments, incidents, investigations, and corrective actions.
• Ensure confidentiality and compliance with relevant regulations in the handling of sensitive information.
• Generate reports and analyses to communicate key findings and trends to stakeholders at various levels.

EDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODYREQUIREDQualification in a clinical field: Nursing, Clinical Associate, or a related fieldQualification in healthcare administration, or a related field.WORK EXPERIENCE:

• Proven experience in clinical risk management, patient safety, or quality improvement within a healthcare setting.
• Excellent analytical, problem-solving, and critical thinking skills.
• Effective communication and interpersonal skills, with the ability to collaborate with diverse stakeholders.
• Proficiency in data analysis tools and software applications.

TECHNICAL SKILLS OR KNOWLEDGEREQUIREDStrong understanding of healthcare regulations, accreditation standards, and risk management principles.PERSONAL ATTRIBUTES: BEHAVIORAL COMPETENCIES

• Attention to detail: Ability to meticulously analyse data and identify potential risks.

• Adaptability: Willingness to respond to changing priorities and challenges in a dynamic healthcare environment.
• Integrity: Commitment to upholding ethical standards and maintaining confidentiality.
• Team player: Capacity to collaborate effectively with multidisciplinary teams to achieve common goals.
• Continuous learner: Eagerness to stay abreast of emerging trends and best practices in clinical risk management.

QualificationsEDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODYREQUIREDQualification in a clinical field: Nursing, Clinical Associate, or a related fieldQualification in healthcare administration, or a related field.WORK EXPERIENCE:

• Proven experience in clinical risk management, patient safety, or quality improvement within a healthcare setting.
• Excellent analytical, problem-solving, and critical thinking skills.
• Effective communication and interpersonal skills, with the ability to collaborate with diverse stakeholders.
• Proficiency in data analysis tools and software applications.

TECHNICAL SKILLS OR KNOWLEDGEREQUIREDStrong understanding of healthcare regulations, accreditation standards, and risk management principles.PERSONAL ATTRIBUTES: BEHAVIORAL COMPETENCIES

• Attention to detail: Ability to meticulously analyse data and identify potential risks.

• Adaptability: Willingness to respond to changing priorities and challenges in a dynamic healthcare environment.
• Integrity: Commitment to upholding ethical standards and maintaining confidentiality.
• Team player: Capacity to collaborate effectively with multidisciplinary teams to achieve common goals.
• Continuous learner: Eagerness to stay abreast of emerging trends and best practices in clinical risk management.

Additional InformationPERSONAL ATTRIBUTES : COMPETENCIES

• Accountability
• Communication
• Business writing skills
• Efficient and effective mindset
• Planning and organisation
• Resilient and adaptive
• Self-development
• Significance and values oriented
• Ethical

Kaelo