Job Description

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Why join Stryker?

Looking for a place that values your unique talents? Discover Stryker's award-winning culture.

We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific.###

Job description

We are excited to be named one of the World's Best Workplaces by Fortune Magazine!


We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific.

The Clinical Support Specialist responsibilities include directly supporting all Stryker products associated with Joint Replacement procedures. This role within Stryker SA will focus on servicing and supporting our clinical customers to strive for best-in-class specialist support with procedural excellence.

Additional responsibilities include working with the local sales team to coordinate training and events and managing day to day requirements of business support, ensuring Stryker delivers exceptional levels of service to our broad range of customers.

What you will do:

Service existing and new customer base within the theatre and clinical environment Provide theatre and wider HCP staff within depth training on Stryker products Work closely with other team members within the defined region, and the Regional Sales Manager, to ensure customer service levels are best in class. Audit theatre Stryker stock (implants, disposables and instruments), managing consignment inventory and ensuring good asset management practice Understand the clinical application of the broader Stryker business to offer customers the best possible solution at all times Conduct trials and evaluations of products in both theatre and the clinical environment as and when required Implementation of training, provision of instruments and implementation of new Stryker business Plan, execute and monitor all measures necessary to help achieve industry leading support. Service and provide customer care for physicians, surgical theatre staff, and hospital administration and sterilization departments. This will include working within a theatre and clinical environment. Demonstrates excellent product knowledge and professionalism with workshop Provides theatre and other HCP staff training on Stryker products. This could include organizing and conducting training workshops and events for a broad customer group. Reports to the Regional Sales Manager to ensure customer service levels are best in class. Communicates essential features and benefits of products and their clinical application. Demonstrates outstanding ethics at all times. Treat customers and other employees with respect and represents Stryker in the best possible light. Auditing theatre and hospital stock (implants, disposables and instruments) - managing consignment levels and ensuring good asset management and stock rotation. Understands the clinical application of the broader Stryker portfolio to offer our customers an understanding of our wider product range. Conducts trials and evaluations of product in theatre and clinical environment as required. Makes observations of customer needs and liaise with sales colleagues to follow up on and introduce new or additional Stryker product and/or support. Maintains a basic business plan highlighting daily, weekly and monthly objectives.

What you need:

Required

Preferable Technikon/university qualification within the medical field or Biokinetics, Sports Science, BSC Anatomy/ physiology Minimum 2 years' experience within a theatre environment Commercial knowledge and an understanding of cost pressures surrounding theatres and surgical procedures is important Computer skills, MS Office. Presentation skills with modern presentation media Workshop/product demonstration skills including anatomy and physiology knowledge base


Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.