Job Description

A leading retail company with a nationwide presence is seeking suitable candidates for their Store Manager position.The Store Manager will be responsible for leading, building and managing the required store by driving a sales culture to deliver on the business objectives.Sales Operations through effective leadership

• To ensure that Customer Care Assistants and sales team leaders are empowered to ensure relevant sales target at stores are met and exceeded.
• Develop and implement new sales strategies to ensure stores exceed sales targets.
• Conduct administrative duties to drive sales, including; the implementation of markdowns, promotions and effective merchandising.
• To ensure that Customer Care Assistants and sales team leaders are constantly motivated to ensure employee morale within the store is at its optimum level.
• Ensure a welcoming environment for the customer.
• Providing strong leadership presence and control in store, while ensuring that all customers receive great service delivery.
• Identifies opportunities to drive traffic into the store.
• Keeping updated with strengths, opportunities, and trends in business.

People Management

• Ensure that Customer Care Assistants and sales team leaders are constantly motivated to ensure optimum levels of performance.
• Together with the Area Manager, provide business leadership by upskilling Customer Care Assistants and sales team leaders in all aspects ranging from increasing sales to ensuring administrative functions are diligently carried out.
• Ensure and demonstrate encouraging behaviour for employee including driving sales, handling difficult and/or complicated sales, cash management, inventory, and follow-up with customers.
• Ensures all company policies and procedures, relating to store requirements, are adhered to.
• With the assistance from the Area Manager, ensure that all duties are carried out as directed by Management
• Identify and recruit talent for the store.
• Ensure that discipline is maintained at your store.

People development

• Responsible for the training and development of employees.
• Identify talent for future key roles.
• Building a learning culture within your store.
• Conduct performance and remuneration reviews on employees.

Administrative Management

• Ensure that administrative functions relating to Key Controls, Rosters, Marketing, Merchandising, Reporting, Stock Counts and performance measures are efficiently carried out and reported.
• To ensure that management control system is implemented and relevant OPUS checklists are completed and submitted on a daily basis.
• Conducting and submission of weekly hanger counts.
• Ensure that fast and slow sellers are reported on a daily/ weekly basis.
• Effective management of shrinkage.
• Conduct morning meetings, where post mortems on the previously day is discussed, sales targets for the day are explained and motivation techniques are implemented.
• Ensure that daily banking is balanced accordingly, thus negating shortages and overages.
• Ensure that the store opens timeously.
• Ensure that daily cash-up report is sent to Head Office.
• General housekeeping, including; mopped floors, clean windows, rubbish bin emptied, parcel counter neat and tidy, changeroom mirrors cleaned, fans wiped/ dusted, etc.

Merchandising

• To ensure that delivered stock is unpacked and presented on the shop floor.
• Ensure that all items on display and on the shop floor are priced accordingly.
• Ensure that main tables are stocked accordingly and mannequins are dressed as required.
• Ensure that flat packed garments are neat and tidy with size stickers attached accordingly.
• Ensure that hanging garments are merchandised correctly and size stickers are attached.
• Ensure that markdown and promotion items are correctly merchandised with relevant stickers attached

Requirements and Competencies

• Sales Driven
• Strong interpersonal skills and the ability to continuously motivate
• Ability to deal with difficult customers
• A proven track record on the ability to make sales and manage employees
• Attention to detail
• Ability to demonstrate excellent communication skills, not only with customers, but also with employees
• Good Relationship building skills
• Grade 12
• 2 to 3 years managerial experience in fashion retail
• Good arithmetic skills and a good command of the English language
• Tertiary qualification advantageous
• Computer literate (MS Office, Excel, Email, Internet, etc)

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