Job Description

The Cloud Projects Manager has the overall responsibility of designing and executing a cloud migration strategy solution with our customers, service delivery teams, and third-party partners.
The Cloud Projects Manager works closely with Cloud Solution Architects, Cloud Operations Engineers and Cloud Delivery Engineers, along with external IT consultants and service providers to ensure the delivery of Cloud projects. Understand the adoption challenges in migrating on premise infrastructure and application portfolios and will be able to bridge the gaps during the migration strategy design process.

Project Delivery
Manage the assurance of Cloud project delivery through / by: -
Ensuring effective communication at all stages of a project
Maintaining a well document project delivery process with clear reporting requirements
Complying with all additional delivery process and change management requirements for successful project delivery
Provide yearly inputs for process reviews
Produce reports to measure project delivery performance during and after completion of all projects
Evaluating our delivery methods and implementing industry best practices adopted to ensure the highest level of customer satisfaction
Oversee the deployment customer solutions based on best practices including migrations, cloud networking and new set-ups

Customer & Vendor Management
Maintain accurate customer records, project documentation and technical documentation for each project
Conduct regular customer feedback surveys and report on improvements required for all Cloud services
Maintain a clear overview of all projects, their revenue and cost and performance to milestones, along with resource consumption
Maintain accurate third-party vendor documentation, including quotations, proposals, diagrams, certifications, and proof of execution
Monitor all vendor service delivery and define reporting, escalation and remediation processes
Maintain records for internal and external resources available for Cloud Project Delivery including internal staff, and external service providers

Internal Engagement
Cross functional engagements, Sales support, Service Desk, Products, Bid Office & engagement with Engineering
Training for sales, architects, customer employees and product teams
Assist with technology selection and vendor selection for product management

Technical
Leading the solutions architects and Cloud engineering teams to iterate through design and deployment tasks to identify dependencies and resolving design conflicts to ensure project success
Maintaining an up-to-date skillset that translates into secure, cost-effective project delivery aligned to industry best practices

Qualifications
Degree in IT, Project Management or Business-related field and Post-Graduate Essential
Project Management Professional (PMP) or PRINCE2 Project Management Essential
Microsoft Azure Fundamentals Essential
Microsoft 365 Fundamentals Preferred
Additional Microsoft or AWS Cloud-related certifications
Industry certification e.g. ITIL, Cisco (CCNP, CCDP, and above), CECP(MEF) or similar Preferred

Experience
Demonstrable experience delivering complex projects, ideally in an IT or managed service provider setting
Experience in business processes and outsourced services
Demonstrate the ability to lead complex teams, managing internal and external resources
Experience working in a close Agile / Scrum team an advantage
4 years' in-depth knowledge of various IT or Telecoms technology architecture domains and convergence

Knowledge Areas
In-depth understanding of IT services, IT service delivery and IT project management
An in depth understanding of Public/Private/Hybrid Cloud solutions and experienced in integrating public cloud into traditional hosting/delivery models
Experience in evaluating existing digital strategies
Experience in conducting operations analysis, TCO analysis, security considerations as part of a wider Cloud Adoption Framework
Knowledge of converged solutions design and development, as it relates to Cloud services and unified communications
Cross Domain Technology Architecture knowledge coupled with implementation experience

Skills/Competencies
PMP or Prince2 Project Management certification
Microsoft Azure Fundamentals or similar certification advantageous
Good understanding of technology, products and services offered by LIT and in the telecommunications industry
Industry knowledge of Data Centre trends, Software Defined Data Centres, Hyper Convergence, Cloud Technologies (Public, Private and Hybrid)

Liquid Tech (Pty) Ltd.