Job Description

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsofts end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.

Do you have a passion for Azure Data and SQL with a focus on cloud and using best-in-class tools created by Microsoft? Are you looking for a role where you can interact directly with large enterprise customers to improve their Azure Data and SQL related technologies? Do you want to join one of Microsoft''s fastest growing businesses? If so, we are looking for you!

Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customers most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.

This role is flexible in that you can work up to 100% from home.

Microsofts mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities:

Main Responsibilities:

• Planning and delivering proactive and reactive support including onsite presence as needed (post Covid restrictions).
• You will work with a larger customer account team to strengthen customer relationships and to work Azure Data & AI strategies that allow you to develop an immediate and long-term Customer Success Plan and Value Based Delivery for reactive and proactive needs.
• You will Identify and manage customer goals and SfMC opportunities across Data & AI technologies to improve the quality, consumption, and health of the customers solution.
• You will actively drive proactive delivery management, identify performance issues, analyze problems, and lead initiatives to stabilize and optimize your customer's solution while applying and sharing learned lessons for continuous improvement in processes and delivery for both customers and peers.
• You will engage in meetings with your customers and account teams to review Support for Mission Critical services, customer support issues, and articulate your Customer Success Plans.
• Need to demonstrate the ability to develop strong strategic customer relationships that gain the trust and respect of customers and to handle critical technical issues and work in difficult support situations.

Qualifications:

Minimum Qualifications:

• Solid Data & AI related experience with one or more of the following technologies:

-SQL Server 2016 or later on-premises

-SQL Server 2016 or later running on Azure VMs

-Azure SQL Database

-Azure SQL Managed Instance

-Azure SQL Hyper-Scale

-Analytic services experience such as Synapse, Databricks, Fabric

• English fluency both spoken and written is required

Additional Qualifications:

• Strong knowledge of SQL Server Internals and performance tuning
• Practical experience designing / building large OLTP DB systems
• Must have outstanding customer service skills with excellent oral and written communication skills as well as experience providing training to peers or customers.
• Must demonstrate strong interpersonal and leadership skills while working with diverse audiences including highly technical IT professionals, engineers, developers, and architects as well as executives and management professionals in both customer and Microsoft teams.
• Must have experience leading and driving projects as well as motivating others.
• Must be self-motivated, resourceful and able to handle multiple responsibilities as a Microsoft Cloud Solution Architect and Support for Mission Critical professional
• Need to demonstrate the ability to develop strong strategic customer relationships that gain the trust and respect of customers.
• Need the ability to handle critical technical issues and work in difficult support situations.
• Need a proven ability to handle difficult or sensitive situations with exasperated customers.
• Certification in Microsoft Azure Data certifications and competing Cloud Technologies.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the .

Microsoft