Job Description

Position Summary Recovering all Layby and Instalment Sale instalments, as well as loan repayments from company clients, constant follow up of non-performing accounts through phone calls and taking necessary measures to maintain collection efficiency and good customer service.Essential Duties and Responsibilities Contacting debtors via telephone, email, and written correspondence to negotiate payment terms and arrangements. Maintaining accurate and detailed records of all communication with debtors. To collect accounts in arrears and submit reports on a weekly and monthly basis through phone calls to clients or by mail to enable preparation of collection performance and efficiency reports. To monitor all the arrears accounts to ensure performance and attain the departmental set objective on collection efficiency. To monitor and collect accounts in arrears, to confirm reasons for non-performance from the clients and influence management decision making. To prepare and ensure all feedback from the client is captured in the collections system for future reference and analysis reports preparation. Phone calls follow-ups on client with accounts in arrears guided by the feedback provided by the client to assist in regularization of their accounts hence constantly improving the companys NPL book. Use any other methods of collection to recoup any arrears amounts. Issue requested statements and settlement statements. Clarify rejected loan related issues to credit department and the sales team to ensure customer satisfaction. Gather intelligence information in the field through interacting with other officers and to help mitigate risk and fraud deterrence to inform management on issuance of good loans. Gather market trends and intelligence on new trends and products in the market to ensure business continuity. To work within the set collection processes and policies and continually identify areas that require improvement to ensure attainment of departmental set objectives in performance and customer satisfaction
Education & Experience Requirements Matric Certificate (minimum requirement) Diploma or Equivalent in Business or a related field (advantage). Two (2) years' relevant working experience in a similar role in a arrears / debt service or environment. Technical Competencies Proficiency in MS packages Knowledge of the company products Report writing Knowledge of professional standards. Proficient in English, both written and spoken Behavioural Competencies Communication skills Customer service skills Telephone etiquette Negotiation skills Ability to multi-task Teamwork Ability to work under pressure with minimum supervision Time management.

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