Job Description

Tenacity Financial Services is a dynamic and innovative financial services company committed to providing outstanding solutions to our clients. We are seeking a dedicated and results-driven Collections Agent to join our team. If you are passionate about helping customers resolve their financial obligations and possess excellent communication and negotiation skills, we want to hear from you!

Description

JOB PURPOSE

Tenacity would like to invite suitable candidates to apply for Collections Agent position.

The main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business.

Main Activities:

• Dealing with outbound calls
• To rehabilitate accounts in an efficient and professional manner
• To advise customers on product, legislative and account related queries
• To achieve customer satisfaction at all times
• To action customer instructions in an efficient and timorous manner
• To action administrative requirements related to customer account management

Payment Negotiations

• Negotiate payments from customers following the call script within dialler time
• Advising customers of their arrear status and making suitable payment arrangements within the set guidelines to achieve a payment target
• To rehabilitate and educate customers with regards to their payment profile
• Prevent account roll forward, reduce account balance in the respective service

Adherence

• Adhere to workforce schedule i.e. lunch and body breaks
• Adhere to all Company Policies and Procedures i.e. Absence Management, House Rules, Disciplinary Policy as set out by the business

Requirements

Experience

• Must have at least 18 months Collections experience in the call centre environment

Qualification

• Grade 12

Functional Knowledge and Skills

• Software: Must be efficient in Account Management Debtor Systems
• Excellent verbal & written communication skills
• Strong problem solving and negotiation skills
• Understanding of the Retail Credit Account Management business
• Ability to work in a highly competitive and dynamic environment

Please note only shortlisted candidates will be contacted. Should you not receive a response within 14 days, please consider your application as unsuccessful. The company is committed to creating and maintaining an environment, which provides equal opportunities to all its employees, however, preference will be given to Affirmative Action applicants.

No late submissions will be accepted.

Tenacity Financial Services