Collections Agent Pre Legal
Job Description
Job Purpose:Conduct pro-active pre-legal debt collection and administration activities to make debt repayment arrangements with members for accounts in arrears or where members are in default of contractual arrangements. Relationship building with internal and external stakeholders.Job Outputs:Sound relationships with external parties
Sound relationships with internal parties
Verify and update the database with correct client information
Receive and analyse queries
Identify and negotiate appropriate action within delegation of authority
Follow up on payment arrangements not kept
Communicate payment demands, arrangements and consequences
Arrears collections on Iemas loan products including unsecured loans
Member account maintenance
Section 129 process Management (Issue, Posting, Sheriff, Follow ups)
Prepare Payments requests of various accountsQualifications:Grade 12 with Mathematics and Accounting
Call Centre qualification is an advantage
Credit Management or Debt Collection qualification is an advantage.Experience:2 years' call centre experience (inbound and/or outbound)
2 years' debt collection experienceKnowledge and Skills:Listening skills
Communication skills
Multi-lingual including English
Excellent communication skills
Assertiveness and negotiation skills
Code 8 drivers' license
Computer literate (MS office & Excel)
Sound knowledge of the applicable debt collection and legal proceed.
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Job Detail
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Job IdJD1305832
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGauteng, South Africa
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EducationNot mentioned