Job Description

As the Collections Manager, you will lead the development and execution of an effective debt collections strategy, ensuring timely recovery of outstanding debts and safeguarding the financial health of our clients loan services. Your role involves optimising collection processes, ensuring compliance with legal standards, and enhancing financial performance. You will also build and manage a dedicated Collections team to ensure exceptional customer interactions.Key Responsibilities:Debt Recovery:

• Develop, implement, and manage collection strategies and targets.
• Collaborate with various departments to align collection efforts with company goals.
• Manage customer interactions, including negotiating payment plans, addressing disputes, and resolving issues.

Data Analysis and Reporting:

• Analyse collection data to track performance, identify trends, and make informed decisions.
• Prepare regular reports on collection effectiveness and recommend improvements.

Risk Management:

• Identify and mitigate risks, including potential legal issues, by developing and implementing risk management strategies.
• Ensure compliance with relevant laws, regulations, and company policies.
• Stay informed about regulatory changes and adjust strategies accordingly.

People Leadership:

• Lead and guide the team, ensuring professional, respectful communication and compliance with policies.
• Provide strong leadership, promoting a positive and inclusive work environment.
• Optimize team structures and workflows to maximize efficiency and productivity.
• Oversee recruitment, training, and development of team members.
• Foster a high-performance culture through clear expectations, feedback, and growth opportunities.
• Drive collaboration, accountability, and continuous improvement within the department.

Core Competencies:

• Negotiation Skills: Expertise in negotiating payment plans and settlements, balancing recovery efforts with empathetic communication.
• Strategic Thinking: Ability to develop strategies that align with company goals and enhance debt recovery.
• Relationship Building: Skilled in building and maintaining strong relationships with customers and stakeholders.
• Conflict Management: Proficient in managing disputes and fostering positive interactions.
• Communication Skills: Excellent verbal and written communication for negotiations, reporting, and policy communication.
• Regulatory Compliance: Expertise in managing compliance with regulatory requirements and mitigating risks.
• Adaptability: Flexible in responding to changing priorities and industry regulations.
• Process Improvement: Capable of evaluating and improving collection processes for greater efficiency.
• Leadership: Strong abilities to motivate a team, promote inclusivity, and achieve performance targets.
• Data Analysis: Analytical skills to identify trends and make data-driven decisions.
• Customer Focus: Commitment to providing professional and respectful customer interactions.
• Organisational Skills: Exceptional time management and organisational abilities.
• Financial Acumen: Understanding of financial principles to maximize debt recovery and minimize losses.

Skills and Experience Required:

• Bachelors degree in Business Administration, Finance, Law, or a related field.
• Minimum of 5 years experience in debt collections within Fintech, Banking, Financial Services, or a similar field, including 2 years of people management experience.
• Proficiency in using collections software and systems.
• Strong knowledge of South African regulations and compliance requirements, including the Debt Collections Act, National Credit Act (NCA), Protection of Personal Information Act (POPIA), and the Financial Sector Regulation Act (FSRA).

Frank Consult