Job Description

This exciting opportunity would primarily be to assist a COO with the below tasks. This candidate would also be considered then for other opportunities which could arise within the business.

• Data modelling and review
• Operational reporting and performance evaluation
• Systems and process review

• Audit and document findings
• Proposals on how to optimise and embed permanent value
• Implement findings and change management framework
• Perform ad-hoc requests across various operational areas

The individual will be exposed to the various functions within the business:Marketing

• Lead acquisition and analysis
• Data review and digital performance management
• Risk cohort segmentation and allocation of resources

Sales

• Productivity analysis
• Resource utilisation and optimisation
• Data base segmentation and evaluation

Collections & Retentions

• Evaluation of lost clients
• Review of systems and processes to identify and evaluate core retentions issues
• Review risk management framework to effectively shape the portfolio

Claims

• Data and correlation modelling for investigation process
• Optimisation of processes impacting turn-around-time and efficient completion of tasks
• Cost allocation and review
• Correspondence review to clients whilst ensuring alignment to the agreed processes
• Audit of the vehicle assessment and repair process

• Key relationship audits
• Gap analysis and proposals on to how effectively eliminate lost opportunities

IT, Data Science & System Development

• Exposure to resource management and allocation to priority projects

Finance

• Cost centre management
• Budget allocation and monitoring of spend

Client Service

• Improvement on client engagement
• Communication framework review with automated correspondence and driving the us self-service portals
• Interdepartmental alignment to enable efficient and professional service to our clients
• Exposure to the external regulatory requirements and compliance thereof

It is essential that you can manage multiple tasks whilst being deadline orientated
It is essential to be able to manage how you allocate your time to various projects without requiring continuous supervision once a project has been briefed to you

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