Job Description

xc2xb7The Commercial Manager has to develop the commercial strategies that positions the hotel as the market leader within the defined competitive set, and execute all necessary pro-active and re-active sales, e-commerce, marketing & PR activities to exceed owner expectations in regards to revenue generation and market share.What will I be doing?xc2xb7 Lead all sales, reservations and marketing activities on propertyxc2xb7 Be a great boss and role model for others with regards to brand-specific behaviours, self-confidence and can-do attitudexc2xb7 Interview, select, on-board, supervise, coach, and evaluate Commercial team membersxc2xb7 Organise and provide regular commercial & sales training opportunities for TMs and HODsxc2xb7 Provide a positive work environment to Commercial & Sales Team Members that allows everyone to thrive and fulfil their potentialxc2xb7 Ensure that all Commercial & Sales TMs understand the purpose of their role and are equipped with the training and tools required to perform their duties at their best.xc2xb7 Ensure regular & effective communication (e.g. Huddles) in own department to achieve / maintain a high level of trust & engagementxc2xb7 Make use of the brand specific Recognition Calendar and plan / execute respective actions on a very regular basis within the own sales team and in the whole hotel.xc2xb7 Ensure you and your team pro-actively support colleagues in operations departments during peak service hours (e.g. giving a helping hand in the restaurant at breakfast, clearing tables etc.).xc2xb7 Personally spend at least 30 minutes every day, giving a helping hand to another departmentxc2xb7 Support the overall management of the hotel by establishing effective working relationships with other depts. ensuring a high level of cross departmental collaborationxc2xb7 Execute duties as assigned by the Chief Host and Regional Commercial DirectorKey Commercial & Sales Activitiesxc2xb7 Analyse competitor activities and pricing strategies, trends of business by market segment, channel and GOB, and performance of existing customersxc2xb7 Develop the commercial strategy for the hotel and implement ruthlessly. Monitor progress against plan and make accurate forecastsxc2xb7 Schedule & execute detailed action plans to support the revenue generation in all segments and departments and beat the competitionxc2xb7 Show and use the passion for your brand in all sales conversations and negotiationsxc2xb7 Actively manage key accounts (all segments, including GCE)xc2xb7 Explore and invest time on developing innovative approaches to generate revenue (including F& B) and extend customer basesxc2xb7 Ensure that all rates are loaded correctly in systems / channelsxc2xb7 Design, gain approval for, and execute the hotels marketing strategy and plan for rooms salesxc2xb7 Ensure that the hotel is well positioned and marketed on internet and other distribution channels, liaising closely with eCommercexc2xb7 Facilitate regular sales training for Sales TMs and TMs from other departments to help drive revenue generation in the hotelxc2xb7 Work committedly with RMCC to ensure optimised rates and occupancyxc2xb7 Monitor reservations activities on property as well as collaborate closely with HRCC to ensure enquiries through both channels are dealt with properly, speedily and are converted into bookings at optimal rateWhat are we looking for?A Commercial Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Minimum of 3+ years hospitality/travel industry experience in a revenue generating or commercial services role.
• Minimum of 3+ years of experience presenting sales plans, presentations, etc. to senior level executives and constituent groups
• 3+ experience working in a collaborative/matrixed environment
• 3+ years working with departmental financial data to make strategic/tactical decisions
• 3+ years of experience evaluating and identifying business opportunities for a business
• At least 3 years of experience managing a sales or commercial team
• Fluent in English

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• 3+ years working in a multi-complex hotel/travel industry environment
• Experience in multiple disciplines with knowledge of Marketing, E-commerce, and Finance
• Local language, strong attribute to have

What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Hilton