Job Description

Our client is in search of a highly skilled and motivated individual to assume the role of Commercial Service Manager at their dealership based in Klerksdorp.

Primary Responsibilities:

• Lead a team of proficient technicians and service advisors to provide exceptional automotive services.
• Cultivate a positive and collaborative work environment.
• Ensure the delivery of high-quality vehicle maintenance and repair services, surpassing customer expectations.
• Pursue continuous improvement in service efficiency and effectiveness.
• Establish and nurture strong relationships with customers.
• Promptly address concerns, ensuring a positive and memorable service experience.
• Stay informed about industry trends and technological advancements.
• Implement innovative solutions to elevate service operations.
• Monitor and achieve key performance indicators (KPIs) related to service department efficiency, customer satisfaction and profitability.
• Efficiently manage resources, including personnel, equipment and inventory, to optimize service operations.
• Collaborate with the sales team to identify opportunities for service-related revenue growth and implement strategies to enhance service department profitability.

Qualifications:

• A minimum of 2 years' experience as a Commercial Service Manager.
• Demonstrated ability to lead and motivate a diverse team.
• Solid understanding of automotive systems and repair processes.
• Dedication to delivering exceptional customer service.
• Excellent verbal and written communication skills.
• Proficiency in analysing and resolving complex issues efficiently.
• Effective planning and organizational abilities.

Please note that only candidates with the required experience will be considered and contacted. If you are not contacted within 14 days, kindly consider your application unsuccessful.

Apply ONLINE now at: www.sydsenrecruit.com

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