Job Description

Academic (Degree or Diploma): Matric, FAIS Compliant (Full Short Term Insurance Qualification at NQF level 4 or higher)
Functional Certificate Courses: Successfully Completed RE 5
Minimum five years relevant work experience in Short Term Insurance

• Ability to function independently and under pressure;
• Assertiveness;
• Continuous Learning;
• Commitment;
• Customer Driven;
• Excellent Communication skills;
• Flexible and Adaptable to change;
• Goal oriented;
• High attention to detail;
• Honesty, Integrity and Ethical Behaviour;
• Results oriented;
• Self-Starter / Proactive / Ability to use own initiative;
• Team player.

Key Performance Areas:

• Underwriting
• Manage own area of Control

Key Clients: Directors; Management; Internal Staff; External Service Providers; Clients / Customers
Performance Standard / Quality Standards

• Capture and collate client and risk details received from Sales;
• Binder Insurers: Quote and underwrite in line with Insurer Underwriting Guidelines and mandates.
• Other Insures: Approach market for quotes;
• Provide Sales with quotes and product comparison from Insurers.
• Ensure all FAIS documents are completed and signed by Client and Sales.
• On confirmation from client / sales arrange cover with Insurer.
• Process policy documents - raise debits where applicable;
• New business pack to be emailed to AE / Client.

Renewals:
Renewal listing, claims experience and loss ratio will be provided 12 weeks prior to renewal (renewals are created automatically in accordance with renewal rule set)

• Check to see if all relevant FAIS documents are on file, if not request outstanding documents from AE.
• Review the latest record of advice on the policy;
• Review correctness of cover and insured details on policy;
• Send the renewal comparison and schedule to the insurer for review and sign off.
• Sales to provide negotiated terms on policies with insurer terms wide of automated rule set.
• Do not amend any renewal terms, unless agreed and signed off by the Insurer.
• Binder Insurers: Renew in line with Insurer Underwriting Guidelines and mandates.
• Assist AE with market exercise where necessary
• AE to provide ROA, minutes of meeting of renewal discussion with client - attach to policy
• Provide Insurer with finalised renewal schedule
• Process policy documents - raise debits where applicable ensuring debit is raised in correct financial period.
• Send completed/signed off renewal to client (copying in AE)

Confirmations:

• Cover confirmation to be processed immediately - cc AE, client and Insurer
• Diarise if there is outstanding information.
• Process amendment directly - request outstanding info and diarise if not provided.

Amendments:

• Acknowledge receipt of amendment request - advise AE;
• Binder Insurers: Process amendment in line with Insurer Underwriting Guide and mandates;
• Other Insurers: Obtain terms and process amendment;
• Send copy to Insurers - this is applicable to Commercial only;
• Email updated schedule to client, copying the AE;

Cancellations:

• Advise AE immediately.
• AE to complete the retention form and advise why they could not retain
• Send to Team Lead for cancellation to be actioned.
• Prep refund requisition when required - send to Team Leader to be authorised and send to finance to action refund.

Multi-Claimants / Portfolio Management:

• Review policies for corrective action, make recommendations and send to insurers for sign off
• Process corrective endorsement / cancellation on Insurers advice.

Or

• Process corrective endorsement / cancellation as part of the renewal (rule set) raised;

Manage own area of control:

• Annual leave: Ensure all outstanding mails/tasks have been attended to prior to going on leave.
• Be punctual, keeping to prescribed hours / timekeeping;
• Deadlines: Ensure all turnaround times and target dates are adhered to;
• Display personal accountability for own actions, quality of work and personal development;
• Effectively and efficiently maintain electronic filing system.
• Ensure that accurate record is kept of all new matters received in the department; Ensure that all deadlines are met, and that SLAs are adhered to;
• Ensure required response times to emails and telephonic messages are adhered to.
• Ensure all diary items are kept, followed up and actioned - close when finalised
• Ensure that all relevant Procedure Manuals (Standard Operating Procedures) are adhered to.
• Always Exhibit Core Values (Professionalism, Integrity, Perseverance, Positive Attitude).
• Maintaining professional behaviour and work ethic;
• Perform adhoc duties as allocated from time to time;
• Team player and adhere to the backup arrangement as required by department to ensure cohesion.

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