Job Description

Introduction

Consult by Momentum is a registered Financial Service Provider (FSP) with a Category I and II licence, delivering top-tier financial planning, advice, and investment management services. Catering to a diverse clientele that includes high net worth individuals, the affluent sector, upper retail, and small business enterprises (SMEs), Consult by Momentum is recognised as one of South Africa's largest financial planning and advice specialists enabling us to present a full spectrum of product solutions from all major providers of life, health, savings, investments, short-term, and employee benefits in South Africa. We are committed to the ethos of treating our customers fairly, thereby ensuring that our clients receive industry-leading solutions.

Disclaimer

As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

To ensure accurate and efficient processing of commission received from product providers for payment to Consult Franchise Houses and resolving commission related queries.

Requirements

Qualifications

Grade 12 essential
Finance related tertiary qualification preferred

Experience

A minimum of 1-year financial process/commissions administration experience
Previous experience interacting with financial advisers and or having worked in a financial adviser practice (preferred)

Duties & Responsibilities

Responsibilities -

Commission Processing

+ Obtain commission statements from product providers
+ Process commission statements into the system
+ Match commission statements to amounts received in the bank account
+ Adhere to company policies and standard operating procedures
+ Resolve commission queries received within SLA
+ Verify all rejected transactions and take corrective action where necessary
+ Make recommendations for process improvement and efficiencies

Stakeholder Engagement

+ Build and maintain relationships with clients, internal and external stakeholders
+ Deliver on Service Level Agreements to ensure expectations are managed
+ Make recommendations to improve service delivery
+ Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
+ Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery
+ Manage query processes and ensure that queries are tracked, accurately and timeously resolved and used as a mechanism to improve client service and business processes

Personal Development and Teamwork

+ Participate and contribute to the Consult culture by building mutually rewarding relationships, facilitating feedback for improvement and ongoing collaboration with peers and leaders.
+ Positively influence and participate in change initiatives
+ Continuously develop own understanding and expertise in terms of professional, insurance industry and legislative knowledge.
+ Take ownership for driving own career development
+ Ensure behaviours and actions align to Consult's values
+ Contribute to continuous innovation through developing, sharing and implementing new ideas, ways of work etc.

Finance & Risk Management

+ Manage financial and other company resources under your control with due respect.
+ Provide input into the risk identification processes and communicate recommendations in the appropriate forums
+ Identify solutions to enhance cost effectiveness and increase operational efficiency.

Competencies

Planning and Organising
Attention to detail
Checking
Interpreting data
Examining information
Deciding and initiating action
Working with people
Teamwork
Assertiveness
Fluency in English for business purposes
Ability to manage routine
* Ability to engage at all levels in the organisation