Job Description

Community Experience Administrator (Tutor Recruitment & Lifecycle)2024-10-23 - 2024-12-31PermanentCPT001708Admin, Office & SupportHuman ResourcesSouth Africa - Hybrid, Hybrid - Cape TownWe are seeking a dedicated and organised Community Experience Administrator to provide essential administrative support for the recruitment and onboarding of tutors. In this role, you will ensure that new tutors have a smooth and positive experience as they join our clients community. You will oversee the entire tutor lifecycle, ensuring that the incredible tutors are well-prepared to deliver services for our students.The Community Experience Administrator needs to be passionate about building communities and delivering exceptional customer service. The ideal candidate will have strong organisational skills, effective communication abilities, and a solution-focused mindset. You should be a natural problem solver, capable of managing the hiring process and troubleshooting any issues that arise for tutors.Recruitment Support:

• Screening tutor applications.
• Interviewing new tutors and taking notes in interviews.
• Chasing compliance documents and references in line with Safer Recruitment processes.
• Setting up DBS (criminal background) checks and carrying out teacher barring checks where necessary
• Supporting with the coordination of a smooth recruitment and onboarding process with a solution focussed mindset.
• Working closely with the Recruitment Lead to stay abreast of our performance against the recruitment compliance dashboard and escalating/chasing for outstanding documents as necessary.
• Managing a caseload of candidates and working to get them successfully recruited in line with agreed SLAs, without compromising on our diligent Safer Recruitment practices.
• Work closely with other teams within the People and Culture and Programmes functions to ensure a connected approach and smooth handover of newly recruited candidates.

Tutor Community Engagement:

• Maintenance and follow ups of post-onboarded candidates. Ensuring all relevant training modules have been completed so a tutor is ready to be matched with a student efficiently and in line with SLAs.
• Working with the team to handle incoming queries from our tutors, signposting and escalating issues where necessary.
• Following up with dormant tutors to see how we can get them engaged and matched with students.
• Working with the Recruitment Lead to ensure 100% compliance with our tutor record dashboards at all times.

Essential Skills/Experience:

• Matric &/or Diploma/ Certificate in Administration.
• Excellent prioritization skills to meet deadlines.
• Ability to work collaboratively with multiple agencies and escalate issues as needed, especially regarding safeguarding.
• Strong written and verbal communication skills with transparent record-keeping.
• Empathy and care for the educational outcomes of children in the care system.
• Attention to detail and a solid understanding of business processes.
• Professional telephone manner, able to communicate with individuals from diverse backgrounds.
• Proactive problem-solving skills and knowledge of safeguarding practices.

Desirable Skills:

• Previous experience in recruitment or candidate experiences roles.
• Understanding of the education landscape and childrens services.
• Knowledge of Special Educational Needs (SEN) provision.
• Experience within local government, schools, or social work sectors.
• Familiarity with Salesforce or experience in a social enterprise setting.
• Awareness of challenges related to Children Looked After and trauma.

*** Only shortlisted candidates will be contacted ***

Merand Recruitment