Job Description

DENTSU CREATIVE CPT is seeking to appoint a Community Manager in JHB. The role reports to the Digital Strategist. The ideal candidate has a passion for social media communities and an interest in connecting brands with people. You will need to facilitate conversations across social media accounts proactively, continually look for opportunities to better engage with the community using insight from sentiment and conversation tracking (using social media tools) and identify conversations that the brand can take part in. Copywriting capabilities and sass are crucial! Experience in both B2C and B2B brand is a plus.:Key responsibilities:

• 3-4 years working as a community manager in a content marketing or agency environment
• Understanding and experience working with social media tools (e.g. Brandwatch, Sprout Social, etc.)
• Well-versed in competitor tracking
• Experience in monitoring consumer sentiment
• Demonstrable experience in facilitating conversations for a brand
• Strong copywriting skills
• Social media content production skills (e.g. short-form video, stories clips)
• Comfortable in reviewing and interpreting data with an ability to compile community management reports
• A xe2x80x98people-personxe2x80x99 with a great customer service skillset.
• Good listener, empathy and adaptability.
• Ability to problem-solve when dealing with high pressure situations.

Community management

• Writing social media content plans and copy that captures the brand tone and personality.
• Scheduling and publishing social media content using relevant tools and native platforms
• Grow a fan base for through effective application of brand positioning.
• Coordinate with relevant teams to leverage activity and ensure brand consistency.
• Build consumer trust by developing engaging and meaningful interactions with the community to build an online relationship with them.
• Always-on monitoring of the brand and its competitorsxe2x80x99 social media platforms.
• Daily monitoring of brand conversations on our social platforms ensuring timely responses to queries.
• Moderate conversations within the community.
• Support in social media crisis management.
• Maintain a view of what is trending on social media including hashtags and creative ideas xe2x80x93 sometimes involving participation.
• Respond to requests and facilitate/escalate responses with the client.
• Assess competitor performance to extract insights on organic and paid content.
• Daily, weekly and monthly reports that provides an overview of content performance and insights (engagement, page growth sentiment, competitor activity).
• Interest and experience in food content would be a distinct advantage

PREFERENCE WILL BE GIVEN IN LINE WITH THE DENTSU CREATIVE EMPLOYMENT EQUITY POLICY.Please note that if you have not heard from us within two (2) weeks, you should consider your application unsuccessful. DENTSU CREATIVE reserves the right not to fill the position.Location: SandtonBrand: Dentsu CreativeTime Type: Full timeContract Type: Permanent

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