Job Description

Previously disadvantaged candidates will be given preference.We have an awesome opportunity on our books for a Junior Community Manager to join the small Social Media department at a leading creative communications agency in Cape Town.The Community Manager will be responsible for the management of client and brand social media presence by supporting communications on various social platforms. As such you must be proficient on Facebook, Instagram, Meta, X, LinkedIn and TikTok, with YouTube Insights being a bonus.We're looking for a candidate who is able to write post copy. You may also be required to assist with UGC (User Generated Content) examples/content. Our ideal individual for this role has some sort of Copywriting and design knowledge - while you won't be required to design, you might need to assist with Copywriting.As the Community Manager, you will ensure that content published is aligned to brand guidelines and overall communication style and tone. The successful candidate will be responsible for social media and direct customer or service communication on a variety of accounts including alcohol brands, motor, service, FMCG, etc.You will act as the face and voice of the agency's clients' brands and will manage all community communications, social media, and content creation.Responsibilities

• Maintain and develop trusted and excellent client and customer relationships and offer service excellence and high quality, innovative and excellent work
• Attendance of internal and external meetings, reporting, monitoring and provision of suggestions and information to Client and Senior Leadership team
• Set, plan, schedule, upload and implement social media and communication campaigns and strategies
• Content planning
• Provide engaging text, image and content for all social media and accounts
• Respond to clients and customers in a prompt, courteous and timeous manner
• Monitor, track and report on feedback and online reviews
• Liaise with Digital and Integrated Team
• Stay up to date with digital technology trends.

RequirementsThe successful candidate must have/be:

• Relevant tertiary qualification in related Digital, PR and Communications field
• 1-2 years' experience as a community manager or similar role
• Agency work experience - preferred
• Experience in social media: Proficient on Facebook, Instagram, Meta, X, LinkedIn and TikTok. YouTube Insights is a bonus
• Well developed self awareness, emotional intelligence & evidence of personal growth
• Experience with Apple Mac, G Suite , MS Office, Chase Software
• Excellent verbal, written and spoken English skills
• An ability to visualise the bigger picture, think strategically, push the boundaries, problem solve, collaborate and apply creative, lateral and design thinking skills and solutions
• Client Service skills
• Self led & proactive
• Knowledge of Paid Digital Performance
• Excellent presentation skills
• Nimble, tenacious and future focused
• Idea generation skills
• Excellent interpersonal skills
• Monitoring & analysis of reports
• Meticulous attention to detail
• Empathetic
• Analytical capability
• Excellent listener
• Accurate reporting
• Excellent communicator
• Problem solver
• Strategic agility & thinking
• Integrity
• Brings new ideas & concepts
• Relates well to product, people & clients
• Organisational skills
• Drive, energy & urgency
• Critical thinking
• Collaborative
• Planning Skills
• Consistently optimistic.

Should you not receive a response within one week, please consider your application unsuccessful.City: Cape TownLevel of Expertise: JuniorRemuneration: NegotiableConsultant: TamaraReference Number: #Tam784

VGP Recruitment