Job Description

JOB PURPOSE: To provide support, via telephone, compliance query portal and email, to supervisory bodies, accountable institutions and other affected stakeholders regarding registration and reporting and general compliance in terms of the Financial Intelligence Centre Act, No. 38 of 2001, as amended (the FIC Act) under guidance.KEY PERFORMANCE AREAS:
xefx82xb7 Engage with external stakeholders, via telephone, compliance query portal and email, to ensure compliance with the FIC Act, exchange information, provide solutions and solve queries, related to standard matters;
xefx82xb7 Provide a call centre service in accordance with the Compliance Contact Centre manual and standards;
xefx82xb7 Administer the compliance query process in accordance with the set procedures;
xefx82xb7 Respond to general compliance, registration and reporting related queries;
xefx82xb7 Develop an understanding of various supervised institutions and sectors under the FIC Act;
xefx82xb7 Identify problems and issues experienced within industry sectors affected by the FIC Act;
xefx82xb7 Assist with registrations on goAML including registration data cleansing activities.EDUCATION, SKILLS AND EXPERIENCE:
xefx82xb7 Matric
xefx82xb7 Qualifications in anti-money laundering and or compliance management would be advantageous.
xefx82xb7 One-year call centre experience and exposure essential, preferably in a regulatory function;xefx82xb7 Excellent English communication skills (oral and written);
xefx82xb7 An intermediate level of computer literacy, including MS Word and MS Excel.

Financial Intelligence Centre