Job Description

As a Receptionist/Concierge, you'll be the first point of contact, providing exceptional customer service to guests, members and residents, managing inquiries, handling administrative tasks, and assisting with practical arrangements like reservations and local recommendations.Key Responsibilities:

• Customer Service:

• Greet guests and residents warmly and professionally.

• Answer phone calls, emails, and other inquiries promptly and efficiently.

• Resolve customer complaints and concerns calmly and effectively.

• Provide information and recommendations on local attractions, restaurants, and activities.

• Assist with arranging transportation, excursions, and other special requests.

• Administrative Tasks:

• Manage mail, packages, and deliveries.

• Schedule appointments and make reservations.

• Maintain a clean and organized reception area.

• Perform basic clerical tasks, such as filing and data entry.

• Concierge Services:

• Arrange for transportation and excursions.

• Provide local knowledge and recommendations.

• Handle special requests from guests.

• Building Security:

• Monitor visitor access and ensure security protocols are followed.

• Assist with any security-related issues.

• Communication and Coordination:

• Communicate effectively with guests, staff, and other departments.

• Maintain a positive and professional demeanor.

• Work collaboratively with other team members.

• Matric
• Fully Bilingual
• Ability to stand for extended periods
• Minimum of 2 years experience in a similar role or position

• Excellent customer service and communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize tasks effectively.
• Knowledge of local attractions, restaurants, and activities.
• Proficiency in using computer systems and software.
• Ability to handle stress and resolve conflicts calmly.
• A positive and friendly attitude.

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