Job Description

Key Output

Manage and enrolment machine connectivity and subscriptions. Liaise with product support, sales, service to drive digital excellence targets.

Implement, deploy Day 1 Metrics across the Isando region.

Maintain Subscription level accuracy.

Manage all customer Data consent.

Ensure effective self-management and performance ownership.

To interpret and Analyse machine health reports and recommend preventative measures to Internal and External customers.

Manage electronic alarms from equipment and ensure prompt recommendations.

Interpretation of health reports

Recommendation of preventative measures to clients

Help with Continuous improvements of reports.

Monitor equipment performance and evaluate equipment history and failure trends to determine sources of poor component performance.

Supporting RCA sessions where there are significant reliability problems. Develop corrective actions and track results to a successful conclusion. Originates and develops analysis methods for determining the reliability of components, equipment, and processes. Prepares diagrams, charts, drawings, calculations, and reports for defining reliability problems and makes recommendations for improvements.

Analysis of machine KPI's received from on-board and off-board tools with a focus on key customers and events.

Provide remote support and advisory to CM, PSSR, ISR, etc. to optimize production and fleet performance.

Support technology specialists' level 1, level 2, and level 3, by performing and analyzing failure trends of technology products for root cause analysis and future preventative failure

Support onsite condition monitoring teams ( CSA,CVA)

PSE (Connected Machines) - Sales funnel management

Interpretation of the condition monitoring elements.

Qualification, Experience and Competencies

Grade 12, Qualified artisan with sound machine and component operational knowledge equivalent technical background and qualification.

Sound business communication and presentation skills

Sound MS Office knowledge (Excel, PowerPoint, word).

Experience in an earthmoving environment

Good understanding of CAT mining product line

Exposure in a mining/condition monitoring environment will be and added advantage

Knowledge of CAT technology products

Verbal and written communication (including presentation) (L2)

Technical report writing (advanced content) / Verbal and written comprehension

Drive, Energy, and Initiative (results-focus) (L2)

Building relationships (L1)

Customer Responsiveness (L2)

Machine and product specific technical knowledge and skills (L1)

* Programme and Project Management(L1)