Job Description

Company DescriptionStandard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities - plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We're passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.To provide a high level of service to Customers, SBIB provincial offices, SBSA branches, Underwriters by resolving insurance policy queries on Assurance products according to business needs, to facilitate the development of customer loyalty through customer relationship management and to consistently portray a corporate image.Qualifications

• Matric , Diploma or Degree
• Must be FAIS compliant - 150 credits in respective long-term categories
• Must have RE5.
• Must be computer literate.
• Insurance Institute or insurance qualification.

• 2 - 5 Years Call Centre experience preferably in the Long-Term Insurance Category.
• Must have a minimum of 2 - 5 years' experience in a claims environment.
• Able to work under pressure and willing to commit to working overtime if deemed necessary.
• Must have a consistent customer-centric ethic and be highly persuasive.
• Must be accurate and analytical, decisive, assertive, and confident, Must be fair and ethical, High integrity level, reliable, and responsible, Must be proactive and use initiative, Must be a team player and have respect for others, Must have excellent verbal and written communication skills, Excellent problem-solving skills, ability to influence at all levels both internally and externally.

• Articulating Information
• Checking Details
• Meeting Timescales
• Upholding Standards
• Thinking Positively
• Completing Tasks
• Taking Action
• Coping with Pressure

• Active Listening
• Client Acceptance and Review
• Continuous Process Improvement
• Underwriting and pricing risk
• Insurance Principles
• Insurance Products and Services
• Verbal and Written Communication
• Risk perception and assessment

Standard Bank