Job Description

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Job Advert Summary

We're seeking a dedicated individual to welcome new members and manage the maternity process. You will be responsible for receiving, investigating, and resolving broker inquiries promptly, ensuring excellent and high-quality service at all times. If you're passionate about delivering top-tier support, we want to hear from you!

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Minimum Requirements

A minimum of Grade 12 Qualification. Sound knowledge and understanding of the Medical Aid Industry (New Business and Underwriting). A tertiary qualification would be desirable. Excellent problem solving and decision-making skills. Effective telephone, business communication, writing and administration skills. Must be a strong team player and be able to work under pressure. Computer literacy and exposure to Medical Administration system. ###

Duties and Responsibilities

Capture new members'/ dependants' details on the administration system using application forms to register new members and dependants on the system. Maintain and update SLA on business register on a daily basis. Quality check and activation of new member applications, on-line applications as well as adding of dependents. Follow-ups with regards to new member's applications in all statuses. Answering calls, responding to all written correspondence, and dealing with all enquiries timeously, efficiently, and effectively through to resolution Assist New Business on ad-hoc tasks Rendering professional and quality service to Members, Brokers, and our clients Responsible for Welcome call to new members to welcome them to the scheme and confirm member's information. * Keep abreast of market changes and trends, bringing them into the underwriting standards and procedures where appropriate