Consultant, Risk Execution
Roodepoort, GP, ZA, South Africa
Job Description
Job Overview
Business Segment:
Personal & Private BankingLocation:
ZA, GP, Roodepoort, Ellis Street 4Job Type:
Full-timeJob Ref ID:
80412402A-0001Date Posted:
2/25/2025To monitor and evaluate customer interactions through any channel or medium within the relevant Contact Centre for adherence to the Risk Execution frameworks. To gather all monitored information and compile into logical reports and provide analysed feedback to relevant stakeholders with the view to provide trends and insight on how to improve quality and proactively mitigate risks in their environment.
Qualifications
Completed Matric RE (Regulatory Examination) NQF Level 5 - Higher Certificates FAIS Compliant
Experience
5 years' experience in Sales Call centre experience Product Knowledge: Personal Lines: (Car and Home Insurance) General Insurance knowledge (Short-Term Insurance) 2 years' experience in Quality Assurance 2 years supervisory experience
Additional Information
Behavioural Competencies
Articulating Information
Checking Things
Developing Expertise
Following Procedures
Interacting with People
Technical Competencies
Banking Process & Procedures
Compliance
Insurance Principles
Insurance Products & Services
Product and Services Knowledge
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Job Detail
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Job IdJD1397796
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationRoodepoort, GP, ZA, South Africa
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EducationNot mentioned