To provide a high level of service to Customers, SBIB provincial offices, SBSA branches, Underwriters by resolving insurance policy queries on Assurance products according to business needs, to facilitate the development of customer loyalty through customer relationship management and to consistently portray a corporate image.
Qualifications
Completed Matric
RE 5
NQF 5 FAIS Qualification
Experience
1-2 years The role requires an individual with minimum of 3 years insurance industry experience. Minimum of 2 years call centre/telephone experience would be required as a minimum. Insurance product knowledge of at least 1 product for an Insurance Consultant Level 1.
Additional Information
Behavioural Competencies
Articulating Information
Checking Things
Developing Expertise
Following Procedures
Interacting with People
Technical Competencies
Client Knowledge
Client Retention
Client Servicing
Client Value Propositions
Insurance Principles
Please note:
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