Job Description

Oversees the management of services which answers to direct unsolicited consumer and customer feedback, across all channels of conversation (phone, email, live, chat, messaging, social media, internal feedback, etc.).To protect the brand love and foster consumer loyalty, she/he executes the mission in order to ensure that an excellent service is delivered, while representing the interest if both consumers/customers and the company, in compliance with Danone standardsShe/He ensures that consumer enjoy a timely, seamless and consistent experience across all touchpoints which consumers can use to contact the company.She/He ensures that the voice of the consumer is being heard within the organisation across all functions so that, beyond solving the issues and answering questions, consumers feedback are analysed and translated into concrete actions plans with responsible functions to improve products and services offered.*Consumers being end users, shoppers, patients, care givers, etc.

• KEY REQUIREMENTS OF THE JOB

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• Qualification
• Degree or Btech in Food Science/Food Technology.

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• Experience and Skills
• A minimum of 5 years of professional experience with preferably several years of experience in a similar position in consumer or customer service, preferably with knowledge of the category and/or industry
• Diploma / BTech in natural sciences (Food technology, Biochemistry, Chemistry, analytical chemistry, Chemical engineering or Microbiology)
• Problem solving training (examples but not limited to:TPM/Lean / WCM/)
• Sound working knowledge of the MS Office suite (Outlook; PowerPoint, Excel)

Do things your way, the way you work, the way you develop, the way you progress, its up to you.Working here you will need to enjoy a fast pace, complexity and it can get a little challenging. But its packed with opportunities. Youll work with some of the best-known brands in the world, Such as Nutriday, Yogisip, Inkomazi etc. We absolutely guarantee that you can just be yourself.Be innovative and entrepreneurial and the impact you could make might just amaze you. Join our movement for a healthier world. One planet one health BY You. For more information about Danone, our divisions and culture, please explore careers.danone.com.We offer:A job which could easily turn in to a career in Danone. We believe everyone is born with superpowers, something which comes natural to you. We know this uniqueness is something which brings both excellence as well as energy, so we believe in all Danoners potential and when we build careers based on these superpowers and when we develop everyones potential to the fullest magic happens. This is how we like to see Talent Management in Danone.

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