Contact Center Executive
Cape Town, Western Cape, South Africa
Job Description
Purpose of the Job
- Handle incoming phone calls
- Resolve standard customers' requests and route issues that require follow-up to customer service, commercial and operational teams
- Communicates customer inquiries/messages/feedback to relevant team members
- Tracking of customer or branch parcels
- Taking collections
- Pulling hardcopy POD's
- Faxing, calling and/or e-mailing to clients or branches
- Sending invoices with POD's to various branches
- Advising customers of services and general information regarding operational procedures
- Being able to fully understand and take quotes
- Arrange special trips
- Courtesy calls to customers - Late freight and/or customer update
- Provide satisfactory service to customers
- Typical Queries - Track & Trace, bad address shipments, copy proof of deliveries and verbal delivery details
- Minimum requirement is a Matric (Grade 12) qualification
- 2 years call center experience;
- Industry knowledge and international experience advantageous
- Strong communication skills - Excellent command of the English language
- Customer Centric Personality
- Computer Proficiency
Beware of fraud agents! do not pay money to get a job
MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1366912
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationCape Town, Western Cape, South Africa
-
EducationNot mentioned