Contact Center Executive
Job Description
Purpose of the JobFixed Term contract - 2 MonthsKey ResponsibilitiesHandle incoming phone callsResolve standard customers requests and route issues that require follow-up to customer service, commercial and operational teamsCommunicates customer inquiries/messages/feedback to relevant team membersTracking of customer or branch parcelsTaking collectionsPulling hardcopy POD'sFaxing, calling and/or e-mailing to clients or branchesSending invoices with POD's to various branchesAdvising customers of services and general information regarding operational proceduresBeing able to fully understand and take quotesArrange special tripsCourtesy calls to customers . Late freight and/or customer updateProvide satisfactory service to customersTypical Queries - Track & Trace, bad address shipments, copy proof of deliveries and verbal delivery detailsJob Responsibilities - Experience and EducationMinimum RequirementsMinimum requirement is a Matric (Grade 12) qualification and/or similar
qualification or experienceFrontline - 2 years call center experience; Backline - 3 years call center experienceMust have at least 1-year experience in the Logistics IndustryStrong communication skills - Excellent command of the English languageCustomer Centric PersonalityComputer ProficiencyLeadership BehaviorsSkillsProblem SolvingOrganization & PlanningCustomer FocusCommunication SkillsTeamwork
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Job Detail
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Job IdJD1370870
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned