Contact Centre Agent (travel Cruise Line)
Job Description
One of our international cruise line clients are in need of experienced Contact Centre Agents to join their JHB team.Qualifications and experience:MatricTravel and tourism diplomaNo less than 2 years' contact centre experienceStrong background in reservations / sales / travel company is desirableGreat track record as reference checks will be conducted upfrontRequired to work every alternative Saturday / certain public holidaysKey skills:CommunicationCustomer serviceComputer literateDisciplinedResilientTeam playerOrganisedAble to work under pressureRelationship buildingKey performance areas:Convert calls into salesUpsellingFirst call resolutionConduct a customer needs analysisAfter sales supportRespond to guest emails and callsAssist guests with booking online and web queriesAssist with staff training
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Job Detail
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Job IdJD1391216
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, Gauteng, South Africa
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EducationNot mentioned