Contact Centre Agent Travel & Reservation
Job Description
Are you passionate about travel and customer service? One of our international cruise line clients is looking for experienced Contact Centre Agents to join their dynamic team in Johannesburg. If you have a background in reservations, sales, or the travel industry, we'd love to hear from you!Requirements:Matric (Grade 12)Diploma in Travel & TourismMinimum 2 years of contact center experienceExperience in reservations, sales, or a travel company (highly desirable)Strong track record - reference checks will be conducted upfrontWillingness to work alternate Saturdays and certain public holidaysKey Skills:Excellent communication & customer service skillsStrong sales & upselling abilityComputer literacy and proficiency in booking systemsAbility to work under pressure and in a team-oriented environmentDisciplined, organized, and resilientResponsibilities:Convert inbound calls into sales and upsell additional servicesDeliver first-call resolution for guest inquiriesConduct customer needs analysis and provide tailored solutionsOffer after-sales support and follow-up assistanceRespond to guest emails and calls professionally and efficientlyAssist guests with online bookings and web queriesSupport staff training and knowledge-sharing
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Job Detail
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Job IdJD1412552
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:R10000 - 13500 per month
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Employment StatusPermanent
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Job LocationJohannesburg, Gauteng, South Africa
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EducationNot mentioned